Imagine a world where financial barriers are broken down, and everyone has the opportunity to participate in shaping the future. At arenaflex, we're making this vision a reality by providing a seamless platform for individuals to launch and run angel syndicates or venture firms. Our mission is to empower people to vote with their money on the future they want to create, and we're already trusted by over 7,000 VCs, angels, and founders. As a leader in the fintech industry, we're committed to innovation, customer satisfaction, and making a positive impact.
We're seeking an exceptional Customer Support Specialist to join our team on a part-time basis. As the frontline point of contact for our customers, you'll play a vital role in delivering high-quality support, resolving issues, and providing an exceptional customer experience. If you're passionate about customer-centricity, have excellent communication skills, and are adaptable and detail-oriented, we'd love to hear from you.
This is a part-time remote position with a fixed schedule of 24 hours per week. The schedule is as follows:
We prioritize candidates who can commit to the full set of hours, but we're also open to a job share arrangement. If you can commit to at least all evening or all weekend hours, we welcome you to apply.
To succeed in this role, you'll need to possess the following qualities:
We recognize that the ideal background could come from various profiles. You could be a university student, a recent graduate, a parent, someone who worked in a role with transferable skills, or an experienced customer support specialist. What matters most to us is that you meet each of the qualities we're looking for, you're ready to make an impact quickly, and you align with our values.
The following experience and skills are nice to have but not essential:
Our hiring process typically takes two weeks and involves the following stages:
Before each interview, we'll prepare you for what to expect, and regardless of the outcome, we'll provide detailed feedback within 24 hours of an interview.
The salary for this part-time role (24 hours per week) is £18,000 - £23,400 annually, depending on experience. This is based on an FTE salary of £30,000 - £39,000. We also offer a range of benefits, including:
At arenaflex, we value a balanced way of working. We're a fast-growing startup building something ambitious, and we expect you to work hard and relish this challenge. However, we also offer flexibility and support your life outside of work so you can bring your best to the table. We prioritize self-care, diversity, and inclusion, and we warmly invite applications from individuals of every gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, and anything else that makes you who you are.
If you're passionate about customer support, fintech, and making a positive impact, we'd love to hear from you. Apply now to join our team as a part-time Customer Support Specialist and be part of a dynamic and innovative company that's changing the face of financial technology. Don't miss this opportunity to grow with us and shape the future of finance.
Apply Now