Unlock Your Career Potential with Dematic, a Workwarp Company
Dematic, part of the Workwarp company, is a leading innovator in the material handling industry, providing cutting-edge solutions that transform the way businesses operate. As a global organization, we're committed to fostering a culture of innovation, collaboration, and continuous learning. We're now seeking an experienced Software Engineer to join our Global Software Organization as a Night Shift Software Support Engineer, working remotely and providing critical second-level customer support.
About the Position: Night Shift Software Support Engineer
As a Night Shift Software Support Engineer at Dematic, you'll play a vital role in delivering exceptional customer experiences through your technical expertise and collaborative approach. This is a unique opportunity to work with a talented team of professionals, leveraging your skills in software development, troubleshooting, and customer support to drive success. Our ideal candidate is someone who is passionate about technology, committed to delivering high-quality results, and thrives in a fast-paced, dynamic environment.
Key Responsibilities
- Provide remote, second-level customer support on a rotating schedule of 12-hour night shifts, working four nights on and four nights off.
- Collaborate closely with customers, first-level technicians, and software/technical engineers to effectively resolve complex customer issues.
- Assist project and technical engineers in the integration of new systems, ensuring seamless implementation and minimizing downtime.
- Support technical and development personnel in application quality testing, providing valuable insights and expertise.
- Participate in on-site activities, such as installing, commissioning, and testing material handling solutions, as required.
- Deliver specified technical support to customers on-site, ensuring their needs are met and issues are resolved promptly.
- Troubleshoot server hardware, Ethernet networks, and other peripherals, such as printers, to identify and resolve technical issues.
- Review Sales and Estimating Functional Specification documentation to ensure accuracy and completeness.
- Participate in an on-call rotation during non-business hours, providing critical support and ensuring business continuity.
Essential Qualifications
To succeed in this role, you'll need a strong foundation in software development, networking, and hardware engineering. The ideal candidate will have:
- A Bachelor's Degree in Computer Science, Software Engineering, or a related field, demonstrating a solid understanding of computer science principles and software development methodologies.
- At least 2 years of experience in software, network, and/or hardware engineering positions, preferably in the Material Handling Industry, showcasing your ability to apply technical skills in a practical setting.
- Experience with Oracle databases, demonstrating your ability to design, develop, and support database-driven applications.
- Experience with MS SQL Database, highlighting your skills in database administration, query optimization, and data modeling.
- Experience with Windows operating systems, showcasing your ability to install, configure, and troubleshoot Windows-based systems.
Preferred Qualifications
While not essential, the following skills and experiences will give you a competitive edge:
- Experience with multiple programming languages, such as Java, C++, or Python, demonstrating your versatility and adaptability.
- Knowledge of networking protocols and architectures, showcasing your understanding of network design and implementation.
- Familiarity with IT service management frameworks, such as ITIL, highlighting your ability to manage and deliver high-quality IT services.
Skills and Competencies
To excel in this role, you'll need a combination of technical, business, and soft skills, including:
- Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
- Excellent communication and interpersonal skills, with the ability to collaborate with customers, technicians, and engineers.
- A customer-centric approach, with a focus on delivering exceptional customer experiences.
- A willingness to learn and adapt, with a commitment to ongoing professional development.
- A strong work ethic, with the ability to work independently and as part of a remote team.
Career Growth Opportunities and Learning Benefits
At Dematic, we're committed to supporting your career growth and development. As a Night Shift Software Support Engineer, you'll have access to:
- Ongoing training and professional development opportunities, ensuring you stay up-to-date with the latest technologies and industry trends.
- A collaborative and supportive work environment, where you'll be encouraged to share knowledge and expertise.
- Opportunities for career advancement, as you develop your skills and experience.
Work Environment and Company Culture
As a remote worker, you'll enjoy the flexibility and autonomy to work from anywhere in the United States. Our company culture is built on a foundation of:
- Innovation and creativity, with a focus on finding new and better ways to deliver exceptional customer experiences.
- Collaboration and teamwork, with a commitment to supporting and empowering our employees.
- Diversity and inclusion, with a passion for creating a workplace that's welcoming and inclusive for all.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A salary that's commensurate with your experience and qualifications.
- A comprehensive benefits package, including health, dental, and vision insurance.
- Career development opportunities, with a focus on supporting your ongoing growth and development.
- Pay transparency, ensuring you're aware of the factors that influence your compensation.
- Global opportunities, with the potential to work on projects and collaborate with colleagues from around the world.
Join Our Team!
If you're a motivated and talented Software Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We're committed to finding the right talent to join our friendly team and drive our continued success.
Apply Now