At arenaflex, we are dedicated to delivering exceptional customer service to our clients while providing a supportive and inclusive work environment for our team members. As a Medical Customer Service Representative, you will play a vital role in helping patients understand their financial responsibilities and resolving outstanding balances in a compassionate and professional manner.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the medical billing and claims investigation industry. Our team is passionate about delivering exceptional results and building strong relationships with our clients and patients. We are committed to fostering a positive and supportive work environment that encourages growth, learning, and teamwork.
**Key Responsibilities**
As a Medical Customer Service Representative, you will be responsible for:
* Helping patients understand their financial responsibilities in a helpful and non-threatening manner
* Taking inbound and making outbound calls to patients regarding outstanding balances
* Meeting or exceeding established metric goals
* Following established procedures to resolve patient account balances:
+ Identifying consumer payment plans
+ Utilizing call scripts provided
+ Setting up consumer payments over the phone
+ Documenting all conversations electronically on company and/or client systems
+ Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
+ Providing information to Client Services as needed
+ Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
**Essential Qualifications**
To be successful in this role, you will need:
* A High School Diploma or equivalent
* A willingness to submit to a background check
* High integrity and excellent interpersonal, verbal, and written communication skills
**Preferred Qualifications**
While not required, the following qualifications will make you a strong candidate:
* Ability to work successfully in a fast-paced environment
* Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
* Experience with medical billing/claims processing
* Proficiency in PC-based applications (Microsoft Outlook, Word, and Excel)
* Time management and sound decision-making skills
* A positive attitude and demonstration of teamwork
* Strong organizational and problem-solving skills
* Excellent customer service skills in a variety of situations, including those that escalate
* Ability to use strong attention to detail and data management skills
**What We Offer**
As a Medical Customer Service Representative at arenaflex, you can expect:
* A comprehensive Paid Training Program (3 weeks) to ensure your success
* Medical, Dental, and Vision insurance
* HSA and FSA available
* 401(K) plans with company match
* PTO and Paid holidays
* Employer-paid life insurance and long-term disability
* Internal company growth and opportunities for advancement
* A steady work schedule with flexible remote work options
**Why Join arenaflex?**
At arenaflex, we are committed to creating a positive and inclusive work environment that encourages growth, learning, and teamwork. We believe in the importance of work-life balance and offer flexible remote work options to support our team members' needs. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.
**Job Type**
This is a full-time remote opportunity with a competitive salary range of $15-$17 based on experience.