Join blithequark, a National Leader in Home Medical Equipment and Services
blithequark is revolutionizing the way patients manage their health and treatment at home. With a presence across 45 states and hundreds of locations, we are committed to providing high-quality medical products and outstanding customer care. Our mission is to empower patients to lead more comfortable and productive lives by keeping them engaged in their care. If you're passionate about delivering exceptional customer support and are looking for a dynamic and growth-oriented work environment, we invite you to explore this exciting opportunity to join our team as a Medical Billing Customer Support Specialist.
Overview and Responsibilities
As a Customer Support Specialist in our CPAP Centralized Care Team, you will be the first line of contact with new customers, providing support to patients, referral sources, and employees by performing tasks related to patient care and third-party reimbursement. Your primary responsibilities will include new order intake, ensuring accuracy with clinical, billing, and care-related information, and processing. This is a 100% remote work-from-home opportunity, offering you the flexibility to work from the comfort of your own space while being part of a vibrant team.
Key Responsibilities:
- Brings ideas for process or efficiency improvements to supervisor, contributing to the continuous improvement of our operations.
- Builds and maintains strong relationships with locations, field management, patients, and referral sources to ensure seamless communication and collaboration.
- Conducts insurance verification and eligibility for services/products, ensuring that patients receive the necessary coverage.
- Acts as a patient advocate, resolving questions or concerns through patient satisfaction calls.
- Develops and maintains a comprehensive understanding of current products and services, Medicare, Medicaid, insurance regulations, and relevant guidelines.
- Manages all aspects of initial intake, including phone and fax reception, data entry into proprietary systems, and paperwork processing.
- Obtains necessary authorization and qualification documentation, ensuring compliance with regulatory requirements.
- Prepares complete and accurate files for the Billing Department, facilitating smooth financial operations.
- Provides product/service information and education to patients and referral sources, enhancing their understanding and experience.
- Performs thorough review and Quality Assurance for medical necessity and documentation requirements.
- Works extensively with our proprietary eIntake system, leveraging technology to streamline processes.
Qualifications and Requirements
To be considered for this role, you must meet the following essential qualifications:
Education and Experience:
- High school diploma or GED equivalent required.
- One to three years of related prior work experience in a team-oriented environment, preferably in the medical field and administrative record management.
- Strong customer service background, with a proven track record of delivering exceptional support.
Skills, Knowledge, and Abilities:
- Effective communication in English, both orally and in writing.
- Knowledge of medical billing practices and billing reimbursement processes.
- Familiarity with medical terminology.
- Multi-tasking capabilities with attention to detail.
- Self-motivation, organization, time management, and deductive problem-solving skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft applications, including Word and Excel.
- Internet navigation and research skills.
Employment Contingencies:
- Background investigation (company-wide).
- Drug screen (when applicable for the position).
- Valid driver's license in the state of residence with a clean driving record (when applicable for the position).
What We Offer
At blithequark, we are committed to supporting the well-being and career growth of our employees. Here are some of the benefits you can expect:
- Competitive starting pay of $15.75 for the 2nd Shift, plus a Quarterly Bonus opportunity.
- Comprehensive benefits package, including Medical, Dental, and Vision coverage.
- 401(k) plan to help you plan for your future.
- Life Insurance and Disability coverage for added security.
- Generous Paid Time Off and Paid Holidays to ensure a healthy work-life balance.
- Employee Discount Program, allowing you to benefit from our services and products.
- Employee Recognition Program, celebrating your achievements and contributions.
- Bonus and Incentive Opportunities to motivate and reward your hard work.
- Mileage reimbursement and Telephone reimbursement (when applicable for the position).
Work Environment and Culture
As a 100% remote work-from-home opportunity, you will enjoy the flexibility and comfort of working from your own space. Our company culture is built on a foundation of teamwork, innovation, and customer-centricity. We value diversity and inclusion, striving to create an environment where everyone feels supported and empowered to succeed.
Career Growth and Development
At blithequark, we are dedicated to helping our employees grow and develop in their careers. With a range of training programs and opportunities for advancement, you can build a fulfilling and long-term career with us.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer, committed to recruiting, employing, training, promoting, and compensating employees without regard to race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws.
How to Apply
If you're ready to join a dynamic team and make a meaningful difference in the lives of our patients, we encourage you to submit your resume today. Our hiring manager reviews resumes and contacts applicants with related experience. To view the status of your application, simply sign into your account.
Don't miss this opportunity to be part of a team that is shaping the future of home medical equipment and services. Apply now and take the first step towards a rewarding career at blithequark!
Apply Now