Introduction to blithequark
At blithequark, we are revolutionizing the retail media landscape by providing innovative solutions that empower our clients to make informed decisions and drive business growth. As a leader in the industry, we are committed to delivering exceptional customer experiences and fostering a culture of collaboration, creativity, and continuous learning. Our Retail Media Network is at the forefront of this effort, and we are seeking an experienced Manager of Customer Insights to join our team in Mooresville, NC.
About the Role
As a Manager of Customer Insights on the blithequark Media Networks (BMN), you will play a critical role in driving business growth for our clients by developing and implementing data-driven strategies that optimize their media investments. You will work closely with our sales and account management teams to formulate media plans, identify opportunities for growth, and provide actionable insights that elevate our clients' understanding of the blithequark customer. Your expertise in analytics, project management, and storytelling will be essential in delivering high-impact presentations and recommendations to both internal and external stakeholders.
Key Responsibilities
- Develops annual strategic learning plans for businesses supported by the BMN, ensuring alignment with client goals and objectives.
- Leads the Quarterly Business Review Process with top clients, providing in-depth analysis and recommendations for media investment optimization.
- Serves as the subject matter expert for media performance reporting, synthesizing disparate data from multiple sources into strategic recommendations for future media investments.
- Delivers data-driven insights and presentations to internal leadership, external vendor-partners, and clients, highlighting opportunities for growth and improvement.
- Oversees the development and codification of best practices in media performance evaluation, data visualization, standardized reporting, and insights.
- Collaborates with cross-functional teams, including sales, account management, product, and ad tech, to provide input on reporting capabilities and ensure seamless execution of media strategies.
- Integrates knowledge across the Customer Insights & Analytics team to bring relevant insights to the blithequark LMN Insights team and the broader retail media business, highlighting the state of the blithequark customer.
Essential Qualifications
To be successful in this role, you will need:
- A Bachelor's Degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative, with a minimum of 5 years of experience in insights and analytics.
- 3-5 years of experience in retail media or general media analytics, with a strong understanding of the retail media landscape and emerging trends.
- Proven experience in analytical, decision-making, and project management, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Excellent storytelling and presentation skills, with the ability to communicate complex data insights in a clear and compelling manner.
- Experience with A/B testing, Microsoft Office tools (e.g., Word, PowerPoint, Excel), and data visualization tools such as Tableau, Power BI, SQL, or similar technologies.
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- A Master's Degree in a related field, such as Market Research, Behavioral Psychology, or MBA, with a focus on analytics and insights.
- Proven experience leading teams and driving business impact, with a strong track record of delivering results and growing client relationships.
- Experience managing global teams, with the ability to collaborate effectively with stakeholders across different regions and time zones.
- Experience working in a retail environment, with a deep understanding of the retail media landscape and emerging trends.
- Familiarity with analytic/research software such as SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, or similar tools.
Career Growth and Learning Opportunities
At blithequark, we are committed to the growth and development of our employees. As a Manager of Customer Insights, you will have access to a range of training and development opportunities, including:
- Professional development programs, such as leadership training and mentorship initiatives.
- Access to industry conferences and events, with opportunities to network with peers and stay up-to-date on emerging trends.
- Cross-functional training and rotation programs, allowing you to develop new skills and gain a deeper understanding of the business.
- A culture of continuous learning, with a focus on innovation, experimentation, and calculated risk-taking.
Work Environment and Company Culture
At blithequark, we pride ourselves on our collaborative, dynamic, and inclusive work environment. As a member of our team, you can expect:
- A culture of open communication, transparency, and feedback, with regular check-ins and opportunities for growth and development.
- A diverse and inclusive workplace, with a focus on fostering a sense of belonging and community among all employees.
- A range of employee benefits and perks, including flexible working arrangements, health and wellness programs, and recognition and reward initiatives.
- A commitment to social responsibility, with a focus on giving back to the community and making a positive impact on the environment.
Compensation and Benefits
We offer a competitive salary range of $95,500.00 - $159,200.00 annually, depending on experience and qualifications. Our benefits package includes a range of perks and incentives, such as:
- Comprehensive health and wellness programs, including medical, dental, and vision coverage.
- Flexible working arrangements, including remote work options and flexible hours.
- Recognition and reward initiatives, including bonuses and stock options.
- Opportunities for professional development and growth, including training and education programs.
Conclusion
If you are a motivated and experienced professional looking to drive business growth and make a meaningful impact in the retail media landscape, we encourage you to apply for this exciting opportunity. As a Manager of Customer Insights at blithequark, you will be part of a dynamic and innovative team that is shaping the future of retail media. Don't miss out on this chance to join our team and take your career to the next level. Apply now and discover the blithequark difference!
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