Join the Team at blithequark: A Global Leader in Loyalty Marketing
blithequark is a renowned global leader in loyalty marketing, working with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions. Our mission is to grow enterprise value through loyalty for our clients, and we achieve this through a strategy-led, technology-enabled approach. We are consistently named an industry leader by Forrester, and our programs reach more than 330M consumers through loyalty. With a 30-year journey, we've created a fun, high-trust, transparent workplace that values leadership, ownership, and diversity and inclusion.
About the Role: Loyalty Customer Care Representative
As a Loyalty Customer Care Representative at blithequark, you will have the opportunity to generate meaningful emotional connections with our customers daily. You will promote loyalty brand building on behalf of our clients, create customer insights that drive team performance, and work in a hybrid work environment that values flexibility and work-life balance. Our Contact Center team is looking for talented individuals to join our winning team and make a lasting impact in the loyalty marketplace.
Key Responsibilities:
- Learn specific client loyalty program guidelines and stay up-to-date on program details.
- Answer all incoming inquiries directed to you in various media channels (phone, email, chat) in a timely and professional manner.
- Approach each day with a positive, professional, customer-centric, and team-oriented attitude.
- Act with integrity at all times and maintain confidentiality when handling customer information.
- Communicate in a clear, concise, and helpful manner both verbally and in writing.
- Take ownership of customer inquiries while working toward a resolution and de-escalate issues as necessary.
- Efficiently use all internal systems and resources to resolve customer inquiries.
- Work independently with minimal supervision and adhere to schedules and company policies and procedures.
- Escalate any issues or concerns that are unable to be resolved through normal efforts.
What You Need to Be Successful:
- High school diploma or equivalent required.
- Ability to attend a 7-week Training Program (remotely) with 100% attendance.
- Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- 1 year of customer service experience (or equivalent experience) with a strong customer service orientation.
- Collaborative nature to work within assigned team and good problem-solving ability.
- High level of accuracy and attention to detail with a "whatever it takes" attitude to care for customers.
- Ability to be flexible regarding changes in work processes and environment.
- Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness).
- Strong verbal, written, and listening communication skills.
- Flexibility with scheduling, including weekends.
- Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook).
- 2 years of customer service experience preferred.
- Strong home wifi connection and quiet home office environment.
Why You'll Love Working at blithequark:
At blithequark, we prioritize the well-being and growth of our teammates. We offer:
- Competitive pay: $17/hour with performance bonuses.
- Robust health insurance and benefits options.
- Free fitness programs like PeerFit.
- Generous vacation time for yourself.
- 401k matching and annual profit sharing.
- A comprehensive people strategy to help every teammate advance and progress on their career journey.
- A fun, high-trust, transparent workplace with a focus on diversity and inclusion.
- A hybrid work environment that values flexibility and work-life balance.
Our Culture and Values:
At blithequark, we don't just accept differences – we embrace, share, and celebrate them! We are committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives. We believe in:
- Leadership and ownership.
- Diversity and inclusion.
- Equity and fairness.
- Personal growth and development.
How to Apply:
If you're passionate about delivering exceptional customer experiences and want to join a global leader in loyalty marketing, apply now to become a Loyalty Customer Care Representative at blithequark! We look forward to welcoming you to our team.
Location: This role is available to candidates located in Texas, Mississippi, Oklahoma, Florida, Tennessee, Louisiana, or Georgia.
Work Arrangement: Work from home (WFH) with high-speed internet service/wifi required.
Apply Now