Join the Team at blithequark: A Global Leader in Loyalty Marketing
blithequark is a renowned global leader in loyalty marketing, working with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions. Our mission is to grow enterprise value through loyalty for our clients, and we achieve this through a strategy-led, technology-enabled approach. We are consistently named an industry leader by Forrester, and our programs reach more than 330M consumers through loyalty.
About the Role: Loyalty Customer Care Representative
We are seeking an experienced and customer-focused Loyalty Customer Care Representative to join our blithequark Contact Center team. As a member of our team, you will have the opportunity to generate meaningful emotional connections with our customers daily. You will promote loyalty brand building on behalf of our clients, while creating customer insights that drive team performance.
Key Responsibilities:
- Learn specific client loyalty program guidelines.
- Answer all incoming inquiries directed to you in various media channels (phone, email, chat).
- Approach each day with a positive, professional, customer-centric, and team-oriented attitude.
- Act with integrity at all times.
- Communicate in a clear, concise, and helpful manner both verbally and in writing.
- Take ownership of customer inquiries while working toward a resolution.
- De-escalate as necessary through effective communication and problem-solving skills.
- Efficiently use all internal systems and resources.
- Work independently without the heavy need to rely upon your team or supervisor.
- Adhere to schedules and company policies and procedures.
- Escalate any issues or concerns that are unable to be resolved through normal efforts.
What You Need to Be Successful:
Essential Qualifications:
- High school diploma or equivalent required.
- Ability to attend a 7-week Training Program (remotely) with 100% attendance.
- Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- 1 year of customer service experience (or equivalent experience).
- Strong customer service orientation with external/internal customers.
- Collaborative nature to work within assigned team.
- Good problem-solving ability to effectively guide customers through solutions.
- High level of accuracy and attention to detail.
- A "whatever it takes" attitude to care for customers.
- Ability to be flexible regarding changes in work processes and environment.
- Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness).
- Strong verbal, written, and listening communication skills.
- Flexibility with scheduling, including weekends.
Preferred Qualifications:
- Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook).
- 2 years of customer service experience.
- Strong home wifi connection, and quiet home office environment.
What We Offer:
Compensation and Benefits:
We offer a competitive salary of $17/hour, with performance bonuses. Our benefits package includes:
- Robust health insurance and benefits options.
- Free fitness programs like PeerFit.
- Generous vacation time for yourself.
- 401k matching.
- Annual profit sharing.
- Bonuses.
Career Growth Opportunities:
At blithequark, we prioritize the growth and development of our teammates. We have developed a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Beyond title progression, we offer:
- Competitive pay.
- 401k matching.
- Annual profit sharing.
- Bonuses.
Work Environment and Company Culture:
We pride ourselves on a fun, high-trust, transparent workplace. Our hybrid work environment, personal holidays, casual dress code, and focus on diversity and inclusion add to a culture that makes our teammates proud. We believe in leadership and ownership, and we empower our teammates to take ownership of their work.
Why Join blithequark?
At blithequark, we are committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives. We believe in embracing, sharing, and celebrating differences. Our mission and values drive everything we do, and we are looking for teammates who share our passion for loyalty marketing and customer care.
Our Commitment to Diversity and Inclusion:
We don't just accept differences – we embrace, share, and celebrate them! Employment at blithequark is based solely on a person's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of:
- Race.
- Creed.
- Color.
- Religion.
- Gender.
- Sexual orientation.
- Gender identity/expression.
- National origin.
- Disability.
- Age.
- Genetic information.
- Veteran status.
- Marital status.
- Pregnancy or related condition (including breastfeeding).
- Any other basis under the law.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about loyalty marketing and customer care, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application through our website.
Don't miss this opportunity to join our team and make a meaningful impact on our customers' lives! Apply now and take the first step towards a rewarding career at blithequark.
Apply Now