Experienced Inbound Customer Service Representative - Owner Service Agent for Home Appliance Industry (Remote Opportunity in South Carolina)

Introduction to blithequark

At blithequark, we come together to make a meaningful impact on people's lives. As a leading company in the home appliance industry, we're powered by innovators, thinkers, and makers who believe in the power of creativity, diversity, and inclusion. Our philosophy, "The blithequark Way," is built on three simple commitments: coming together, always looking for a better way, and creating possibilities. We're passionate about providing exceptional customer experiences and making a positive difference in our communities.

About the Role

We're seeking an experienced and passionate Owner Service Agent to join our team in South Carolina. As an Owner Service Agent, you will be the primary point of contact for our customers, providing product information, registration services, parts, delivery, and dealer location inquiries. You will also resolve owner issues through troubleshooting and minor concessions, ensuring a positive and satisfactory experience for our customers.

Key Responsibilities

• Drive owner-focused solutions for customer issues, utilizing creativity and judgment-based reasoning skills
• Receive incoming calls, faxes, emails, chats, or written inquiries and provide answers to contact inquiries related to parts sales, service, pre- and post-purchase
• Follow established guidelines and implement concession guidelines that are in the best interest of the owner and blithequark
• Create, update, and retrieve owner records for logging facts surrounding complaints, actions, and resolutions
• Proactively provide feedback to Quality and Training to help keep training processes and materials updated
• Adhere to safety policies and procedures to ensure a safe work environment for all
• Support other parts of the business, as directed

Essential Qualifications

• High School Diploma or GED
• Two+ years of sales or service experience desired
• Passion for customer service and problem-solving
• Experience in organizational skills
• Effectively utilize time management, ability to multi-task, and use critical thinking
• Organized and thorough, with the ability to prioritize and plan for rapid satisfactory resolution
• Ability to adapt to change
• Flexible, with the ability to take direction from management yet work independently to achieve goals
• Excellent written communication skills
• Good typing ability and computer skills, comfortable navigating multiple online applications
• Good listening and questioning skills, with the ability to resolve conflict

Preferred Qualifications

• Exceptional sense of ownership with proven follow-through skills
• Exceptional negotiation and conflict resolution skills
• Able to diffuse difficult situations or irate customers, resulting in satisfactory resolution
• Proven attendance record showing dependability and accountability to work as scheduled
• Proven ability to accept constructive feedback and apply coaching
• Desire to work in a team environment to work towards common goals
• Ability to remain calm and patient while handling challenging customer concerns

Skills and Competencies

To be successful in this role, you will need to possess excellent communication, problem-solving, and time management skills. You should be comfortable working in a fast-paced environment, prioritizing tasks, and managing multiple projects simultaneously. Additionally, you should be proficient in using Windows-based programs and other internal applications.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to providing our employees with opportunities for growth and development. As an Owner Service Agent, you will have access to comprehensive training programs, mentorship, and coaching to help you succeed in your role. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

Our company culture is built on the principles of diversity, inclusion, and respect. We believe that a diverse workplace, where everyone is included and valued, fosters creativity, innovation, and exceptional outcomes. We're committed to providing a safe and inclusive work environment that allows our employees to perform at their best, every day.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $15 per hour, plus performance-based incentives, paid weekly. Our comprehensive benefits package includes medical, dental, vision, short-term and long-term disability, life insurance, blithequark discounts, tuition reimbursement, and paid time off.

Requirements for Remote Work Environment

To work remotely, you will need to have a dedicated work area that is quiet and spacious enough for blithequark-provided equipment. You will also need to have a local internet provider (no satellite or DSL internet connections allowed due to security issues).

Conclusion

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for our Owner Service Agent position. At blithequark, we're committed to providing our employees with opportunities for growth and development, a positive and inclusive work environment, and a comprehensive benefits package. Join our team today and be part of a company that is making a meaningful impact on people's lives.

Apply now and take the first step towards an exciting and rewarding career with blithequark!

Apply Now