Join the Blithequark Team as a Support Specialist, Chat (Remote)
Blithequark is seeking a highly skilled and customer-focused Support Specialist, Chat to join our remote team. As a Support Specialist, Chat, you will be the face of Blithequark, providing exceptional customer service and support to our customers through live chat sessions. If you have a passion for delivering outstanding customer experiences, excellent communication skills, and a proven ability to work in a fast-paced environment, we encourage you to apply.
About Blithequark and the Industry
Blithequark operates in the automotive industry, specifically in the tire and customer service sector. Our company is dedicated to providing top-notch products and services to our customers, and we are looking for talented individuals like you to help us achieve our goals. As a Support Specialist, Chat, you will play a critical role in ensuring that our customers receive the best possible experience when interacting with our company.
Key Responsibilities:
- Respond to inbound sales leads from current and potential customers, providing superior tire knowledge and technical assistance to finalize and close sales.
- Proactively make outbound contacts to current and potential customers to identify opportunities to increase tire sale revenues.
- Meet or exceed individual and department KPIs and performance goals by uncovering customers' needs and offering exceptional sales and service to close sales.
- Become a subject matter expert on our products and services, and effectively communicate this knowledge to customers.
- Handle inbound live chat sessions from online customers, verifying customer account information and order information.
- Respond to client questions and comments with correct grammar and punctuation via chat, providing complete and correct information.
- Process online orders, returns, replacements, adjustments, warranties, and installations, tracking deliveries, installation, inventory, pricing, and ensuring all customers' needs are met.
- Manage customer issues, ensuring 100% customer satisfaction, including telephone and email follow-up.
- Work with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction.
Essential Qualifications:
- Minimum of 1 year of contact center experience with at least 6 months of chat and sales experience required.
- Experience with inbound and outbound product and service sales.
- Demonstrated ability to navigate computer programs, chat applications, programs, and systems that support the initiatives of the contact center.
- High school diploma/GED required; associate's/bachelor's degree or equivalent experience preferred.
- Must have experience in helping customers and providing customer service.
- Must be adaptable and dependable, with a proven ability to follow through on tasks and adhere to flexible work schedules and shifts.
- Clear and concise written and oral communicator with a proven ability to address customer needs through written and oral mediums.
- Demonstrates technical savvy and ability to learn and navigate computer systems.
- Ability to quickly build and develop open, honest, and friendly rapport with customers.
Preferred Qualifications:
- Bilingual - ability to fluently speak and write in Spanish.
- Prior experience in the tire or automotive industry.
- Prior experience working in a remote environment.
Career Growth Opportunities and Learning Benefits:
At Blithequark, we are committed to the growth and development of our employees. As a Support Specialist, Chat, you will have access to on-the-job training, opportunities for career advancement, and a comprehensive benefits package. Our company culture values teamwork, communication, and customer satisfaction, and we are looking for individuals who share these values.
Work Environment and Company Culture:
Blithequark is a remote-friendly company that values flexibility and work-life balance. As a Support Specialist, Chat, you will have the opportunity to work from home and enjoy a flexible schedule. Our company culture is collaborative, and we encourage open communication and feedback. We are a dynamic and fast-paced environment that requires adaptability, dependability, and a customer-focused mindset.
What We Offer:
- Competitive hourly rate of $19.50.
- 40 hours per week, with opportunities for overtime.
- Comprehensive benefits package, including:
- 401(k) and 401(k) matching.
- Dental insurance.
- Flexible schedule.
- Health insurance.
- On-the-job training.
- Paid time off.
- Referral program.
- Vision insurance.
- Work from home.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
Working Hours and Schedule Details:
Blithequark's working hours and schedule details are as follows:
- Closed Thanksgiving Day, Christmas Day.
- Holiday blackout period: November 24th through December 31st.
- Support specialist schedules vary based on business need.
Working Conditions and Physical Effort:
The working conditions and physical effort required for this role are:
- Ability to sit for long periods.
- Talking through the computer for many meetings and one-to-one conversations.
- Continuous viewing of a computer monitor and data entry.
- Travel as necessary (<10%).
How to Apply:
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to Blithequark's careers page. We look forward to hearing from you!
Don't miss this opportunity to join our team and make a difference in the lives of our customers. Apply now and take the first step towards a fulfilling career with Blithequark!
Apply Now