Join the Chewy Team: Revolutionizing the Pet Industry with Exceptional Customer Experiences
Are you a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences? Do you have a love for pets and a desire to make a positive impact in their lives? Look no further! Chewy, one of the fastest-growing e-commerce retailers of all time, is seeking a full-time Customer Service Representative to join our award-winning customer service organization. As a remote-based team member, you will have the opportunity to work from the comfort of your own home in Texas, while making a real difference in the lives of our pet parents.
About Chewy
At Chewy, we're revolutionizing the pet industry by providing an exceptional online shopping experience for pet parents. With a wide range of products and services, we're committed to making pet care easier, more convenient, and more enjoyable. Our company culture is built on the principles of empathy, kindness, and a passion for delivering exceptional customer experiences. We're a team of motivated and enthusiastic individuals who are dedicated to making a positive impact in the lives of pets and their parents.
Our Mission
Our mission is to be the go-to destination for pet parents who want to provide the best possible care for their pets. We're committed to delivering exceptional customer experiences, providing high-quality products and services, and making a positive impact in the lives of pets and their parents.
The Role
As a Customer Service Representative at Chewy, you will be the face of our company, interacting with customers on the phone, and providing solutions to their problems. You will be responsible for:
- Engaging directly with customers who contact us for a variety of topics, including helping them shop for their new pet, finding the perfect chew toy, or problem-solving when something doesn't go as planned.
- Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
- Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and Team Members alike.
- Operating with a willingness to learn, sharing feedback, and being open-minded to grow.
- Engaging with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.
Requirements
To be successful in this role, you will need:
- 2 years of customer service experience.
- Excellent communication skills (written, verbal, and listening) as demonstrated in a written assessment.
- Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment.
- Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers.
- Ability to adapt to change with the business needs of the company.
- Flexibility to shift schedule and work overtime as needed by the business unit.
- Proven ability to maintain confidentiality and secure sensitive information.
- High school diploma or equivalent.
- Ability to pass a background check.
Technical Requirements
To work from home, you will need:
- A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience.
- A work area that is acceptable for webcam use.
- A reliable wired, high-speed internet and broadband connection (30 Mbps download speed/ 10Mbps upload speed). You can test your internet speed at speedtest.net or by contacting your service provider.
- A cell phone or tablet that can be used for two-factor authentication through Okta Verify.
We will provide everything else, including a computer, monitor, keyboard, mouse, headset, and webcam.
Why Chewy Customer Service?
At Chewy, we're committed to empowering our Customer Service Representatives to become their best. Here are just a few reasons why you might want to join our team:
- YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere - different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their perspectives to deliver on our mission!
- YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming their best – no matter your role or location.
- YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
- YOU WILL GET SUPPORT: When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
- YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate Chewtopians who are making an impact each day.
Compensation and Benefits
We offer a comprehensive compensation package, including:
- Starting wage of $15.50/hour.
- Competitive medical, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and holidays.
- Ongoing training and development opportunities.
Diversity, Equity, and Inclusion
At Chewy, we're committed to equal opportunity and valuing diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
How to Apply
If you're excited about the opportunity to join our team, please submit your application. We can't wait to hear from you!
For more information about Chewy and our job opportunities, please visit our website. We look forward to welcoming you to our team!
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