At arenaflex, we're committed to delivering exceptional customer experiences in the rapidly evolving Healthcare Systems & Services industry. As a leading provider of innovative solutions, we're seeking a highly skilled and compassionate Customer Service Representative to join our remote team. If you're passionate about delivering top-notch support and have a knack for building strong relationships, we want to hear from you.
**The Opportunity**
We're looking for a dedicated and customer-focused individual to work in a permanent work-at-home role, answering inbound phone calls for our clients' members or customers. As a key member of our team, you'll have the opportunity to make a real difference in people's lives by providing empathetic and informed support.
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that's dedicated to revolutionizing the way healthcare services are delivered. With a strong focus on innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in the industry. Our team is passionate about making a positive impact, and we're looking for like-minded individuals to join us on this exciting journey.
**Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Performing PCP Change/Provider Lookup
* Looking up Medical Benefits such as benefit maximums, copay/coinsurances, Prior Authorization pre-requisite, and coverage
* Reviewing Ancillary Benefits such as Dental, Vision, Over the Counter, etc.
* Processing claims inquiries, Member may receive a bill for a service (ex: MRI procedure)
* Answering enrollment/disenrollment inquiries
* Answering Grievances/Complaints
* Performing billing such as making payments, transaction history, premium inquiries, etc.
* Managing LEP inquires and disputes
* Assisting in material request such as ID cards, Large/Brail print materials, and Catalogs
* Providing self-help options such as member portal
* Providing local locations to pharmacies, OTC and Specialist
**Experience Required for Your Success**
To excel in this role, you'll need:
* At least a High School diploma or equivalent
* Minimum of 18 months Call center experience
* Healthcare background a plus
* Minimum of 2 years Computer Experience in work environment
* Ability to multi-task
* Strong written and oral communication skills
* Ability to display empathy and care
* Dedicated area to work from in your home
* Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access/WIFI is not permitted)
**Why Join arenaflex?**
As a valued member of our team, you'll enjoy:
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Flexible work arrangements to suit your needs
* Access to cutting-edge technology and tools
* Opportunities to make a real difference in people's lives
**Compensation and Benefits**
We offer a competitive salary and benefits package, including:
* Medical, dental, vision, and 401K benefits
* Earned PTO
* Salary up to $13.25/hr in training, and $14.25/hr in production
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we want to hear from you. Please submit your application without delay, and let's discuss how you can join our dynamic team at arenaflex.