About American Airlines
At American Airlines, we're more than just a carrier – we're a family of passionate individuals who are dedicated to providing exceptional service to our customers while exploring the world and growing our careers. As a member of our team, you'll embark on a journey of discovery, mastering new skills, and advancing your profession while having a great time. Join us and take the first step towards a fulfilling career that combines adventure, growth, and excitement.
Why You'll Love This Job
This role is part of the Data Innovation Group within the Data Innovation Division at American Airlines. As a Data Entry Technician, you'll be responsible for supporting end-users in all aspects of end-client computing, including software/equipment installations, upgrades, and general maintenance of PC workstations and peripherals.
Key Responsibilities
- Resolves and closes tickets/work orders supporting end-client workstations and peripherals
- Answers client care issues raised from the Helpdesk
- Contributes to workstation projects (global installations/redesigns) as a project team member
- Remotely resolves and closes demands using remote tools
- Investigates and collaborates with other departments to assist with system-related issues
- Records client interactions in incident management software, including resource management
- Recovers data from hard drives or performs data migration
- Upholds remote access for virtual private network (VPN) availability as well as remote/broadband network for workstations
- Installs and designs local and network-based printers
- Performs security support
- Works various shifts, including on-call and travel as required
- Follows management direction, complying with IT strategy and procedures
- Performs other duties as mentioned
- Travels, as required
All You'll Need for Success
To excel in this role, you'll need to possess the following qualifications and skills:
Essential Qualifications
- Bachelor's Degree in Computer Science, Data Systems, or a related field, or equivalent work experience/training
- 2 years of hands-on IT work experience supporting and resolving various PC workstation software and hardware issues
- First-hand experience supporting workstations in a Windows/TCPIP environment
Preferred Qualifications
- A+ certification
- MCSE/MCP or higher
- Prior IT foundation experience in an Aircraft/Airport environment
Skills and Competencies Required
To succeed in this role, you'll need to possess the following skills and competencies:
- General knowledge of all Windows-based operating systems, including Windows 10
- Knowledge of workflow and tagging systems
- Knowledge of VPN networks and ability to troubleshoot issues
- Ability to work independently and act in a collaborative, team-based environment
- Ability to lift at least 50 pounds
What You'll Get
As a member of the American Airlines team, you'll enjoy a range of benefits and perks, including:
- Medical benefits: On the first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
- Health programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
- 401(k) program: Available upon hire, and employer contributions to your 401(k) program are available after one year.
- Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
Be Yourself at American
From the colleagues we recruit to the customers we serve, diversity and inclusion are the foundation of the powerful workforce at American Airlines. Our 20+ Employee Business Resource Groups are designed to connect our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and creating a comprehensive workplace to address and overcome the challenges of our diverse world.
Are you ready to feel a tremendous sense of satisfaction and fulfillment as you do your part to keep the world's largest airline running smoothly as we care for people on life's journey? Join us and be yourself at American.
Apply Now
Apply Now