At arenaflex, we're committed to revolutionizing the way we approach customer support and recruitment. As a leading organization in the industry, we're seeking an experienced and dedicated Customer Support Agent to join our team in a fully remote work-from-home opportunity. If you're passionate about delivering exceptional customer experiences and driving success in a fast-paced environment, we want to hear from you.
**About arenaflex**
arenaflex is a pioneering organization that's changing the face of customer support and recruitment. With a strong focus on innovation and customer satisfaction, we're dedicated to providing top-notch services that exceed our clients' expectations. Our team is comprised of talented individuals who share a common goal: to make a positive impact in the lives of our customers.
**Job Summary**
As a Customer Support Agent at arenaflex, you'll play a critical role in supporting our blood donation recruitment efforts. You'll be responsible for contacting blood donors by telephone, using a dialer system to recruit for blood donation, and providing exceptional customer service to maximize donor show rates. If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Perform a variety of tele-recruiting functions in support of the defined goals for the Division
* Contact blood donors by telephone using a dialer system to recruit for blood donation
* Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed, and to record outcomes of calls
* Schedule appointments while providing positive service experience to maximize donor show rates
* Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
* Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals
* Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
* Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability
* May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply
* Respond to or transfer inbound calls to the appropriate party
* Perform other related duties as assigned
**Qualifications**
* High school diploma or equivalent required
* Minimum one year of telemarketing, customer service, or call center experience is required
* Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
* Excellent customer service and problem-solving skills required
* Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center
**Vaccination Requirement**
All new hires at arenaflex must be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for the organization must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination.
**Training Schedule**
Our comprehensive training program is designed to equip you with the skills and knowledge necessary to excel in this role. The training schedule is as follows:
* Week 1: In-house training (Monday to Friday, 7:45 am to 4:30 pm)
* Week 2: Nesting/OJT (remote learning) at home (Monday to Friday, 10:00 am to 6:30 pm)
* Week 3: Continue Nesting/OJT (Monday to Thursday, 10:00 am to 6:30 pm)
* Week 3: Friday production (resume Sunday to Thursday schedule)
**Actual Work Schedule**
After completing three weeks of training, you'll be working a full-time schedule of:
* Sunday: 11:30 am to 8:00 pm
* Monday to Thursday: 12:00 pm to 8:30 pm
**Why Join arenaflex?**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support to ensure your success
**How to Apply**
If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.