At arenaflex, we're on a mission to empower our customers to achieve their business objectives through innovative technology solutions. As a Customer Delivery Architect, you'll play a pivotal role in ensuring that arenaflex fully integrates the expectations of our SLED customers, delivering a consistent outstanding customer experience. If you're a creative problem solver with a passion for building long-term relationships with customers, we want to hear from you!
**About arenaflex**
arenaflex is a global leader in technology that powers the internet. Our purpose-driven organization is committed to creating an inclusive future for all, and we're proud to be a workplace where every individual brings their unique skills and perspectives together to pursue our mission. With a passion for connection, we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. arenaflex is a place where learning and development are encouraged and supported at every stage, and our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
**Meet the Team**
Our Customer Delivery Architects are a valuable part of the Customer Experience (CX) team supporting our customers. We combine the power of arenaflex Analytics and Knowledge with the outstanding technical expertise and consulting to drive value, innovation, and adoption in our customer's network. We help them to reduce risk, drive innovation, and improve their network to meet business objectives. We are the customer's trusted advisor, helping the customer understand their network, reduce risks, and take advantage of the technology. We work closely with arenaflex Engineering to advocate for innovation for our customer and as a liaison, share what is coming with our customers to help them be the groundbreakers of technology.
**Your Impact**
As a Customer Delivery Architect, you will play a pivotal role in ensuring that arenaflex fully integrates the expectations of our SLED customers, delivering a consistent outstanding customer experience. In this customer-facing role, you will work with key partners throughout customer organizations, from technical staff to CXO level, building strong working relationships as a trusted advisor. You will stay informed about customer challenges and remain up-to-date on arenaflex's solutions and service offerings that can be proposed to address and resolve these challenges. The ideal candidate is a creative problem solver, addressing the growth mindset, capable of proactively building our customers' technical roadmaps. Drawing upon a comprehensive mix of broad security and networking knowledge, as well as specific area expertise, along with excellent customer relationship skills, you will establish yourself as trusted advisor capable of building long-term relationships with customers. An inclusive approach builds innovation and better outcomes for our customers. We encourage candidates from all backgrounds and experiences to apply, as we believe that an inclusive team drives success and enables us to better understand and serve our customer base.
**Key Responsibilities:**
* Perform work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee)
* Meet the minimum qualifications and preferred qualifications listed below
* Work onsite 3-4 days per week in the greater Northern California region
* Collaborate with key partners throughout customer organizations, from technical staff to CXO level, building strong working relationships as a trusted advisor
* Stay informed about customer challenges and remain up-to-date on arenaflex's solutions and service offerings that can be proposed to address and resolve these challenges
* Proactively build our customers' technical roadmaps
* Establish yourself as trusted advisor capable of building long-term relationships with customers
**Minimum Qualifications:**
* 10 years of relevant experience in customer roles, within technical delivery, IT, or pre-sales product engineering
* BS in Computer Science, Electrical Engineering, or equivalent experience
* CCIE in Security, Collaboration and/or Route Switch
**Preferred Qualifications:**
* Experienced delivering arenaflex standard methodologies within our client's infrastructure
* Ability to lead or guide teams made up of arenaflex, Customer, and Partner members in the analysis and resolution of technical network problems
* Ability to provide high-level crisis management through anticipation of issues, problems, or events and actively resolving them with the Customer and Partners
* Leveraging good communication, consulting, and consistent engagement to build productive collaborations
**Skills and Competencies:**
* Strong technical expertise and consulting skills
* Excellent customer relationship skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and projects
* Strong problem-solving and analytical skills
* Ability to communicate effectively with technical and non-technical stakeholders
* Strong collaboration and teamwork skills
* Ability to adapt to changing priorities and deadlines
**Career Growth Opportunities and Learning Benefits:**
* arenaflex is committed to the growth and development of our employees, and we offer a range of opportunities for career advancement and professional growth
* Our comprehensive training programs and mentorship initiatives will help you develop the skills and expertise you need to succeed in your role
* arenaflex is a place where learning and development are encouraged and supported at every stage, and we offer a range of benefits and resources to help you achieve your career goals
**Work Environment and Company Culture:**
* arenaflex is a global leader in technology that powers the internet, and we're proud to be a workplace where every individual brings their unique skills and perspectives together to pursue our mission
* Our passion is connection, and we celebrate our employees' diverse set of backgrounds and focus on unlocking potential
* arenaflex is a place where learning and development are encouraged and supported at every stage, and our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best
* We understand our outstanding opportunity to bring communities together and at the heart of that is our people
* One-third of arenaflexians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference
* Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!
**Compensation, Perks, and Benefits:**
* arenaflex offers a competitive compensation package, including a base salary, bonus, and benefits
* Our comprehensive benefits package includes medical, dental, and vision insurance, as well as a 401(k) plan and employee stock purchase plan
* arenaflex also offers a range of perks and benefits, including flexible work arrangements, paid time off, and professional development opportunities
**How to Apply:**
If you're a creative problem solver with a passion for building long-term relationships with customers, we want to hear from you! Apply now to join our team of talented professionals and help us deliver outstanding customer experiences to our SLED customers.
**Note:** The application window is expected to close on 4/11/2025, but we may remove the job posting earlier if the position is filled or if a sufficient number of applications are received.