Are you passionate about helping a leading Fortune 100 company drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers (and their pets)? Do you have a knack for blending technical and interpersonal skills to ensure seamless utilization of customer data? If so, then arenaflex is the place for you!
At arenaflex, "on your side" goes beyond just words. Our customers are at the center of everything we do, and we're looking for associates who are passionate about delivering extraordinary care. As a Consultant, Customer Data Solution Analyst on the CX Data Center of Excellence team within the exciting Customer Strategy & Innovation Office, you will be responsible for the delivery of data to enable personal and reassuring customer communications.
**About arenaflex**
arenaflex is a versatile group of individuals working together to meet the needs of our partners and customers. We are a customer-centric and data-enabled culture that values innovation, collaboration, and continuous improvement. Our team is passionate about delivering extraordinary care to our customers, and we're looking for like-minded individuals to join our ranks.
**Job Summary**
As a Consultant, Customer Data Solution Analyst, you will be responsible for the development and support of Customer Information capabilities for production or internal business partners. This includes leading a project through the delivery cycle from initiate, solution scoping, design and development, through implementation. You will establish business rules, requirements, information requirements, and implementation strategy for changes and enhancements to customer information both in an analytical and operational environment.
**Key Responsibilities**
* Own a portfolio of work aligned to our key business units or lines of business and prioritize that portfolio effectively
* Generate audience or data requirements from business and marketing requestors
* Create and deliver audience data products for the use of customer communications based on the requirements you've gathered
* Map process flows, data flows, and technical interfaces, recommending solutions as necessary
* Collaborate with others to implement standardized data products that enable customer communications
* Partner on projects or initiatives that improve customer experience, specifically around customer communications
**Essential Qualifications**
* Postgraduate studies preferred
* Typically 5 or more years of experience in data warehousing, statistical analysis, and marketing/customer data models and queries
* Expert knowledge in the theory and application of computer-based analytical tools
* Advanced knowledge of PC-based spreadsheet, business intelligence, and database warehousing applications
* Capacity for the development, evaluation, and utilization of state-of-the-art techniques and methodologies on new application challenges
* Excellent problem-solving, analytical, research, and quantitative analysis skills
* Verbal and written communication skills for interaction with clients, work teams, vendors, and associates
* Proficiency in developing ad-hoc queries using SQL
**Preferred Qualifications**
* Experience with SQL, Data & Digital Tools within the Microsoft Suite, Teradata, Databricks, and data visualization skills
* Strong understanding of customer data governance and adoption of new solutions
**Skills and Competencies**
* Capacity for the development, evaluation, and utilization of state-of-the-art techniques and methodologies on new application challenges
* Excellent problem-solving, analytical, research, and quantitative analysis skills
* Verbal and written communication skills for interaction with clients, work teams, vendors, and associates
* Proficiency in developing ad-hoc queries using SQL
* Strong understanding of customer data governance and adoption of new solutions
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we believe in investing in our employees' growth and development. As a Consultant, Customer Data Solution Analyst, you will have opportunities to:
* Develop your skills and expertise in data warehousing, statistical analysis, and marketing/customer data models and queries
* Collaborate with cross-functional teams to drive business outcomes and improve customer experience
* Participate in training and development programs to enhance your knowledge and skills
* Take on new challenges and responsibilities as you grow in your career
**Work Environment and Company Culture**
arenaflex is a smoke-free company, and we prohibit discrimination and harassment. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected, and engaged. Our team is passionate about delivering extraordinary care to our customers, and we're looking for like-minded individuals to join our ranks.
**Compensation, Perks, and Benefits**
We offer a competitive salary range of $106,000.00 - $158,000.00, depending on your skills, experience, and qualifications. We also offer a comprehensive benefits package, including:
* Medical, dental, and vision insurance
* Life insurance
* Short and long-term disability coverage
* Paid time off with a minimum of 18 days per year
* Nine paid holidays
* 8 hours of Lifetime paid time off
* 8 hours of Unity Day paid time off
* 401(k) with company match
* Company-paid pension plan
* Business casual attire
**How to Apply**
If you're passionate about delivering extraordinary care to our customers and have the skills and expertise to succeed in this role, we encourage you to apply. Please submit your resume and cover letter to our online application system. We look forward to hearing from you!
**Note to Employment Agencies**
We value the partnerships we have built with our preferred vendors. arenaflex does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any arenaflex employee or hiring manager in any form without a signed arenaflex Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.