Are you a customer-centric tax professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our arenaflex team as a Full Stack Customer Care Tax Expert – Payroll Specialist. In this role, you will be responsible for providing top-notch support to our customers, resolving complex tax issues, and driving process improvements to enhance our customers' payroll tax experience.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the restaurant industry. Our mission is to empower restaurants to adapt, take control, and focus on what they do best – building the businesses they love. We're committed to creating an inclusive and diverse work environment where our employees can thrive and grow.
**Job Description**
As a Full Stack Customer Care Tax Expert – Payroll Specialist, you will be the primary point of contact for customers seeking assistance with their tax profiles, employee tax information, state set-ups, and related questions. You will work closely with our customers, tax agencies, and internal teams to provide timely resolutions to payroll tax issues, ensure accurate and timely payroll tax filings and payments, and drive process improvements to reduce tax issues and improve payroll tax filing efficiencies.
**Key Responsibilities:**
* Research payroll tax issues raised by internal stakeholders and customers and provide timely resolutions
* Assist customers with tax-related questions through inbound warm transferred phone calls and inbound customer emails
* Work with internal operations team and tax agencies to obtain accurate payroll tax account information to ensure accurate and timely payroll tax filings and payments
* Assist customers with identifying their payroll tax jurisdiction account information and making routine updates as needed to ensure timely filing and payment of payroll tax obligations
* Review and assist employers with reconciling payroll tax liability debits/credits to their bank accounts
* Identify and resolve root cause discrepancies and recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies
* Collaborate with customers to complete Third-Party Agent (TPA) setup
* Correspond with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers, and tax clearances
* Assist in monthly, quarterly, and annual tax filings and participate in special projects and/or other duties assigned
**Requirements:**
* 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience
* 2+ years of prior payroll service bureau experience
* Knowledge of payroll taxes, including federal, state, local, and paid family leave
* Success operating independently and navigating competing priorities in a constantly changing environment
* Strong critical problem-solving, customer communication, organizational, and influencing skills
* Experience working with sensitive/confidential information
* Proficient in Microsoft Excel and Google Suite
**Nice to Have:**
* MasterTax Experience
* FPC or CPP certification
* Associates or Bachelor's Degree
**Our Total Rewards Package:**
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet arenaflex employees' changing needs. Learn more about our benefits at [arenaflex benefits page].
**Work Environment and Culture:**
arenaflex is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact
[email protected].
**Career Growth Opportunities:**
arenaflex is committed to the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your career goals.
**How to Apply:**
If you're a customer-centric tax professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website.
**Join our arenaflex team today and take the first step towards a rewarding new role!**