About the Role
Are you a highly motivated and customer-focused individual looking to join a dynamic team in the healthcare industry? Do you have excellent communication skills and a passion for delivering exceptional customer service? We are seeking an experienced Full Stack Call Center Representative to join our team at Walgreens, a leading healthcare and retail organization. As a key member of our team, you will be responsible for providing top-notch customer service, handling high-volume calls, and performing data entry tasks with precision and accuracy.
About Walgreens
Walgreens is a leading healthcare and retail organization with a long history of commitment to improving the lives of our customers and patients. With over 9,000 retail stores across the United States, Puerto Rico, and the U.S. Virgin Islands, we serve almost 10 million customers every day. Our team of dedicated professionals is passionate about delivering exceptional customer service and making a positive impact in the communities we serve.
Key Responsibilities
As an Experienced Full Stack Call Center Representative, you will be responsible for:
- Providing exceptional customer service to patients and healthcare providers through inbound and outbound calls, emails, and messages.
- Handling high-volume calls and resolving customer inquiries in a timely and professional manner.
- Performing data entry tasks with precision and accuracy, including entering patient and medication information into our electronic health record system.
- Investigating and resolving missing prescription data and deciphering clinical abbreviations (SIG codes).
- Settling all data entry-related exceptions and resolving customer complaints in a fair and timely manner.
- Providing support to pharmacists, both in-store and remotely, to ensure seamless customer service and efficient operations.
- Identifying and escalating issues to senior-level staff as necessary.
Essential Qualifications
To be successful in this role, you will need:
- A high school diploma or equivalent.
- Basic computer skills, including starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing documents, and accessing data online.
- Basic web browsing skills, including opening a browser, typing URLs in the address bar, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing online forms.
- Intermediate-level keyboarding skills, including typing at least 25 words per minute, typing by memory, and organizing files.
- Excellent written and verbal communication skills.
- Age 18 or older.
Preferred Qualifications
While not required, we prefer candidates with:
- At least one year of pharmacy experience in a retail or call center environment.
- At least one and a half years of pharmacy experience with a declaration or enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency.
- Experience providing customer service to internal and external customers, including meeting quality standards for services and assessing customer satisfaction.
- Intermediate to advanced-level keyboarding skills, including typing at least 35 words per minute, typing by memory, and organizing files.
- Familiarity with Spanish and English.
Skills and Competencies
To succeed in this role, you will need to possess:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Basic computer skills and knowledge of electronic health record systems.
Career Growth Opportunities and Learning Benefits
As a member of our team, you will have access to:
- Opportunities for career growth and advancement within the company.
- Training and development programs to enhance your skills and knowledge.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Paid time off and holidays.
- Opportunities for professional certification and licensure.
Work Environment and Company Culture
As a member of our team, you will be working in a fast-paced and dynamic environment with a focus on delivering exceptional customer service. Our company culture is built on the values of:
- Customer-centricity.
- Integrity.
- Respect.
- Accountability.
- Collaboration.
Compensation, Perks, and Benefits
We offer a competitive salary range of $25-$35 per hour, depending on experience and qualifications. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) retirement plan with company match, paid time off and holidays, and opportunities for professional certification and licensure.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
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