Experienced Front End Lead Part Time Opportunity in Retail Operations and Customer Service at BJ's Wholesale Club in Trumansburg, NY

Introduction to BJ's Wholesale Club

BJ's Wholesale Club is a leading membership-based warehouse club, dedicated to providing our members with exceptional service, convenience, and value. With a strong presence in the retail industry, we are committed to creating a collaborative and inclusive environment where all team members can thrive, learn, and grow. Our company culture is built on the principles of respect, diversity, and inclusion, making us an employer of choice for talented individuals who share our values.

Job Overview

We are seeking an experienced and skilled Front End Lead to join our team in Trumansburg, NY. As a Front End Lead, you will play a critical role in overseeing the frontline operations, coaching and developing team members, and driving membership metrics through acquisition, retention, loyalty, and experience programs. If you have a passion for delivering exceptional customer service, leading high-performing teams, and driving business results, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Supervise the front line, including cashiers, SCO, and membership desk, in the absence of the Front End Manager
• Model and provide excellent Member service, while coaching, teaching, and developing team members to do the same
• Drive membership metrics through acquisition, retention, loyalty, and experience programs
• Train, coach, motivate, recognize, and provide input on evaluation of frontline Team Members on tasks, responsibilities, and expectations
• Utilize Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement
• Perform front end responsibilities, including closing through POS, and Member escalated service issues
• Act with a sense of urgency to ensure Members are assisted in a timely and efficient manner
• Assist Members with operations and technical difficulties
• Collect payments via cash, check, or other charge payments from customers
• Issue receipts, refunds, credits, or change due to Members
• Stay up-to-date on all merchandise promotions, advertisements, and product information

Essential Qualifications

• Prior leadership experience preferred
• Prior Membership or sales knowledge and experience preferred
• Prior cashier experience preferred
• Basic math skills required
• Ability to navigate within system applications
• Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations

Preferred Qualifications

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and analytical skills
• Ability to lead and motivate teams to achieve business results
• Knowledge of retail operations and customer service principles

Career Growth Opportunities and Learning Benefits

At BJ's Wholesale Club, we are committed to the growth and development of our team members. As a Front End Lead, you will have access to training and development programs, including leadership development, customer service, and retail operations. You will also have opportunities to advance your career within the company, whether it's moving into a management role or exploring other areas of the business.

Work Environment and Company Culture

Our company culture is built on the principles of respect, diversity, and inclusion. We believe in creating a positive and supportive work environment where all team members can thrive. As a Front End Lead, you will be part of a dynamic and fast-paced team, working together to deliver exceptional customer service and drive business results. You will also have access to a range of benefits, including competitive pay, generous time off programs, and benefit plans to support your changing needs.

Compensation, Perks, and Benefits

We offer a competitive salary range of $17.50-$21.88 per hour, depending on experience and qualifications. You will also have access to a range of benefits, including:

• Generous time off programs, including vacation, personal, holiday, sick, and bereavement leave
• Benefit plans, including medical, dental, and vision insurance, as well as a 401(k) retirement savings plan
• Opportunities for career advancement and professional growth
• A positive and supportive work environment
• Access to training and development programs

Conclusion

If you are a motivated and experienced retail professional, looking for a new challenge and opportunity to grow your career, we encourage you to apply for this exciting Front End Lead role. As a key member of our team, you will play a critical role in driving business results, delivering exceptional customer service, and leading high-performing teams. Don't miss out on this opportunity to join our dynamic and fast-paced team and take your career to the next level. Apply today and let's build the future together!

Apply now and become a part of our team!

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