Experienced Federal Account Services Supervisor – Remote Leadership Opportunity in Customer Experience and Team Management

Introduction to Verizon and Our Mission

At Verizon, we are driven by a passion to connect people, communities, and businesses through innovative technology and exceptional customer service. Our mission is to empower individuals, foster creativity, and drive positive change in the world. As a leader in the telecommunications industry, we strive to create a workplace where diversity, inclusivity, and collaboration thrive. If you are a motivated and experienced professional looking to make a tangible difference in the lives of our customers, we invite you to join our team as a Federal Account Services Supervisor.

About the Role

In this vital role, you will have the opportunity to lead a high-performing team of associates in our federal business office, focusing on delivering outstanding customer experiences and driving optimal productivity. As a Federal Account Services Supervisor, you will be responsible for coaching, developing, and motivating your team to achieve organizational objectives and priorities. You will work closely with internal departments and external customers to ensure seamless communication, resolve complex issues, and identify opportunities for growth and improvement.

Key Responsibilities

• Lead and coach a team of associates to achieve exceptional customer experiences and drive business results
• Develop and implement strategies to improve team performance, productivity, and job satisfaction
• Facilitate ongoing team meetings, provide regular feedback, and conduct performance evaluations to ensure continuous growth and development
• Collaborate with sales, service delivery, and project management teams to provide insights, feedback, and support in addressing customer concerns and resolving issues
• Identify and recommend operational improvements, monitor team performance, and partner with employees to coach and develop their skills
• Manage absenteeism, support general call-outs, and ensure completion of assigned training for yourself and your team
• Demonstrate resourcefulness in identifying and resolving customer concerns using online resources, training materials, and other available tools
• Efficiently and effectively manage time and resources for yourself and your team, ensuring alignment with company guidelines and policies

Essential Qualifications

To be successful in this role, you will need to possess a strong and diverse skillset, including:

• Four or more years of work experience, with a focus on leadership, customer service, and team management
• Proven experience in coaching, training, developing, and motivating employees to achieve exceptional results
• Excellent communication, problem-solving, and time management skills, with the ability to work under pressure and meet deadlines
• Experience working in a fast-paced environment with tight deadlines, multiple projects, and strict priorities
• Ability to identify root causes and resolutions, with a focus on continuous improvement and growth

Preferred Qualifications

While not required, the following qualifications will be considered an asset:

• Previous Verizon supervisory experience in a call center environment
• Five or more years of customer contact experience, with a focus on federal accounts and services
• Advanced working knowledge of Google Workspace and Microsoft Office, with strong presentation skills at leadership levels
• Excellent written and verbal communication skills, including business letter writing experience
• Ability to work independently with all levels of hierarchy in the organization, with a focus on collaboration and teamwork

Career Growth Opportunities and Learning Benefits

At Verizon, we are committed to the growth and development of our employees. As a Federal Account Services Supervisor, you will have access to a range of training programs, mentorship opportunities, and career advancement paths. You will be encouraged to pursue your passions, develop new skills, and take on new challenges, with the support of our experienced leadership team and a collaborative work environment.

Work Environment and Company Culture

Our company culture is built on a foundation of diversity, inclusivity, and respect. We believe that everyone deserves to feel valued, connected, and empowered to reach their potential and contribute their best. As a remote employee, you will be part of a dynamic and distributed team, with opportunities to connect with colleagues and leaders through regular virtual meetings, training sessions, and social events.

Compensation, Perks, and Benefits

We offer a competitive salary range for this position, with a focus on recognizing and rewarding outstanding performance. Our benefits package includes health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance, among others. We are committed to providing a total rewards package that supports your career goals, personal well-being, and financial security.

Conclusion

If you are a motivated and experienced professional looking to make a tangible difference in the lives of our customers, we invite you to apply for the Federal Account Services Supervisor role. With a focus on leadership, customer experience, and team management, this role offers a unique opportunity to grow your career, develop new skills, and contribute to the success of our organization. Apply now and join our team of dedicated professionals who are passionate about connecting people, communities, and businesses through innovative technology and exceptional customer service.

Apply Now