Join arenaflex, a leading entertainment and media company, as an External Support Engineer and play a vital role in bridging the gap between content creation teams and the tools engineering team. As a key member of our team, you will be responsible for providing technical support, creating reference materials, and solving issues with tools and workflows to ensure seamless collaboration and efficiency.
**About arenaflex**
arenaflex is a global leader in the entertainment and media industry, producing and distributing a wide range of content, including movies, TV shows, and documentaries. Our mission is to deliver high-quality, engaging content to audiences worldwide, and we are committed to innovation, creativity, and excellence in everything we do. As an External Support Engineer at arenaflex, you will be part of a dynamic and collaborative team that is passionate about storytelling and technology.
**Key Responsibilities**
As an External Support Engineer, your key responsibilities will include:
* Providing technical support to content/external teams in regard to use of content tools
* Creating reference materials and providing training to get external teams up to speed with the toolset
* Solving and debugging possible issues with tools and workflows to quickly resolve issues for users
* Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA
* Advocating for tools, workflow improvements, and suggestions from external teams
* Partnering with other engineers to develop tools and processes that improve efficiency and quality
* Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion
* Exemplifying reliability, accountability, and professionalism in all work-related interactions
**Skills and Abilities**
To succeed in this role, you will need:
* Ability to read and understand C# code
* Good written and verbal communication, including working with external partners
* Positive attitude and ability to receive and provide objective and constructive feedback
* Excellent organizational skills
* Self-motivating; able to prioritize and manage numerous requests simultaneously
* Experience supporting a live service or tool environment
* Unity 3D game and tool development experience
* Experience with Jira, Confluence, or other defect-tracking software
* iOS and Android mobile development experience
* 5 years experience in delivering production-level code in a professional environment
**Education and Experience**
We are looking for candidates with a strong background in computer science or a related field, or equivalent work experience. Experience supporting a live service or tool environment is essential, and experience with Unity 3D game and tool development, Jira, Confluence, or other defect-tracking software, and iOS and Android mobile development is highly desirable.
**Position Type/Expected Hours of Work**
Our core hours are 10:00 am to 6:00 pm CST, which means you should be available for meetings, etc. during this time. As a remote worker, you will need to be self-motivated and able to work independently, with regular check-ins and communication with the team.
**Other Duties**
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Salary and Benefits**
At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of the market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
The overall market range for roles in this area of arenaflex is typically $150,000 – 325,000. In addition to a competitive salary, we offer a range of benefits, including:
* Comprehensive health insurance
* 401(k) matching program
* Flexible paid time off
* Professional development opportunities
* Access to the latest technology and tools
* Collaborative and dynamic work environment
**How to Apply**
If you are a motivated and experienced professional with a passion for technology and storytelling, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you!