Are you passionate about delivering exceptional guest service and making a positive impact on people's lives? Do you have a knack for problem-solving and a strong desire to work in a dynamic, fast-paced environment? Look no further! arenaflex is seeking an experienced eCommerce Specialist - Video Chat to join our team in Orlando, Florida.
As an eCommerce Specialist - Video Chat, you will play a vital role in assisting guests with registering for Disability Access Service, providing support for their accessibility needs, and ensuring an outstanding experience. You will be the face of arenaflex, providing exceptional guest service through video/phone calls, chat, and other digital channels. Your strong communication skills, problem-solving abilities, and capacity to handle sensitive situations with integrity will make you an invaluable asset to our team.
**About arenaflex**
arenaflex is a world-renowned entertainment and media company that creates immersive experiences for people of all ages. Our mission is to inspire imagination, spark creativity, and bring joy to our guests. We are committed to providing exceptional guest service, innovative products, and unforgettable experiences that leave a lasting impression.
**Responsibilities**
As an eCommerce Specialist - Video Chat, your responsibilities will include:
* Proactively answering guest accessibility-related questions and making recommendations to improve support for guests with disabilities
* Communicating efficiently through video/phone calls and balancing multiple chat interactions and computer applications while being engaged and comfortable in video calls
* Assessing the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each guest's needs
* Maintaining integrity during intensified interactions and difficult conversations, making confident decisions, and understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
* Meeting required departmental metric expectations and efficiency goals when handling guest accounts
* Completing all required company training and compliance courses
* Being flexible with work schedule, including overtime, weekends, and holidays
**Requirements**
To be successful in this role, you will need:
* Sales and service experience in a customer service or contact center environment with knowledge and interest of arenaflex property, products, and services
* Technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
* Ability to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills
* Written, verbal, and interpersonal communication skills
* Comfortable asking discovery questions to acquire relevant information from guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
**Preferred Qualifications**
While not required, the following qualifications are highly desirable:
* Previous experience working with individuals with disabilities or accessibility needs
* Experience in related roles such as Guest Services or Guest Relations with knowledge of our Services for Guests with Disabilities
* Sales and closing skills when overcoming objections
* Bilingual
* Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya
**What We Offer**
As an eCommerce Specialist - Video Chat at arenaflex, you will enjoy:
* Competitive hourly rate of $18.90/hour
* Opportunities for career growth and professional development
* Comprehensive training program to ensure your success in the role
* Collaborative and dynamic work environment
* Flexible scheduling, including overtime, weekends, and holidays
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Access to exclusive arenaflex events and experiences
**How to Apply**
If you are passionate about delivering exceptional guest service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email
[email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please contact us at
[email protected] or (555) 555-5555.
**Apply Now!**
Don't miss this opportunity to join our team and make a difference in the lives of our guests. Apply now to become an eCommerce Specialist - Video Chat at arenaflex!