Join the Team Amex Family: Where Customer Experience Meets Innovation and Growth
At American Express, we believe that with the right backing, people and businesses can progress in incredible ways. As a global and diverse community of colleagues, we're committed to backing our customers, communities, and each other. When you join Team Amex, you'll become part of a dynamic and supportive environment that fosters growth, learning, and career development. Our company values and powerful backing promise are centered around providing the world's best customer experience every day, with integrity, and in an environment where everyone is seen, heard, and feels like they belong.
About the Role: Director of Client Management - Virtual
We're seeking an experienced Director of Client Management to lead a team of Senior Client Managers in managing a portfolio of merchant relationships across Southern California. As a Director, you'll oversee a diverse range of clients across B2B and B2C companies, with a portfolio of approximately $5BN+ in American Express charge volume and 400+ merchant relationships. Your mission will be to grow American Express revenue by establishing mutually beneficial, profitable, and long-lasting relationships with merchant accounts. You'll lead a team of 5 Senior Client Managers, helping them to deepen and improve relationships with respected brands, drive incremental business, and deliver valuable insights and solutions to clients.
Key Responsibilities:
- Lead a team of 5 Senior Client Managers and help them manage, deepen, and improve relationships with 400+ respected brands across Southern California.
- Develop, lead, and motivate a top-performing team to retain and drive incremental business (B2B and B2C) by growing revenue and improving share.
- Cultivate a culture of learning, strong challenger coaching skills, and consultative relationship management within the team.
- Lead your team in maintaining and strengthening American Express business by showcasing value, growing revenue, improving share, and increasing profitability.
- Stay up-to-date with the fast-changing payments landscape, payment trends, and economic/competitive indicators to inform business decisions.
- Partner with internal colleagues to seek out and develop partnership and marketing assets that will be relevant to your customer base.
- Model key sales behaviors/skills and balance deal and skill coaching to ensure team success.
- Increase Merchant Satisfaction and maximize profits with an enterprise approach.
Essential Qualifications:
- Proven experience in client management, sales, or a related field, with a focus on building and maintaining strong relationships with clients.
- Strong leadership and management skills, with experience in leading high-performing teams.
- Excellent communication, interpersonal, and presentation skills, with the ability to effectively communicate with clients and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to analyze data and inform business decisions.
- Bachelor's degree in Business, Marketing, or a related field.
Preferred Qualifications:
- Experience in the payments industry, with a focus on American Express or similar products.
- Strong knowledge of sales principles, practices, and techniques, with experience in consultative selling.
- Experience in managing and developing high-performing teams, with a focus on coaching and development.
- Strong business acumen, with experience in managing revenue growth, profitability, and customer satisfaction.
What We Offer:
At American Express, we're committed to providing a supportive and dynamic work environment that fosters growth, learning, and career development. As a member of Team Amex, you'll have access to:
- Competitive compensation and benefits package, with opportunities for bonuses and stock options.
- Comprehensive training and development programs, with opportunities for career growth and advancement.
- Flexible work arrangements, including remote work options and flexible hours.
- A diverse and inclusive work environment, with a focus on employee engagement and well-being.
- Opportunities to work with a global and diverse community of colleagues, with a shared commitment to customer experience and innovation.
Why Join Team Amex?
At American Express, we're passionate about creating a work environment that's inclusive, supportive, and dynamic. We believe that our employees are our greatest asset, and we're committed to providing opportunities for growth, learning, and career development. When you join Team Amex, you'll become part of a global community of colleagues who are passionate about delivering exceptional customer experiences and driving innovation.
How to Apply:
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, and we'll be in touch to discuss your application.
Don't miss this opportunity to join Team Amex and become part of a dynamic and supportive work environment. Apply now and take the first step towards a rewarding and challenging career with American Express!
Apply Now