Introduction to Our Company and Industry
We are a dynamic and innovative company operating in the financial services sector, dedicated to providing exceptional support to our clients and partners. Our mission is to foster a culture of excellence, integrity, and customer satisfaction. As a leader in our field, we recognize the importance of having a skilled and motivated team to drive our success. That's why we're excited to announce an opportunity for experienced Data Entry Clerks to join our team in a remote capacity, with no prior experience required.
About the Job
The Data Entry Clerk role is a critical position within our organization, responsible for performing daily reconciliation, trade, and transfer tasks for Alternative Investments. As a key member of our team, you will be accountable for processing trade deal purchases in customer profiles, identifying and addressing breaks recognized between TD Ameritrade and fund companies or transfer agents. Your expertise will also be utilized in processing Corporate Activity Activities, settling and reconciling transactions, and processing and reconciling returns activity.
Key Responsibilities
- Processing trade deal purchases in customer profiles and identifying/addressing breaks recognized between TD Ameritrade and fund companies or transfer agents
- Processing of Corporate Activity Activities, settling/reconciling transactions, and processing/reconciling returns activity
- Analysis of complex/escalated issues, testing/validation of new technology enhancements, and provider changes
- Completion of projects in Trading, Dividends, Transfers, Reconciliation, and Corporate Actions that directly impact the Client/Advisor profile
- Collaboration with Retail and Institutional Service Teams using email, phone, Slack, Outlook, and Salesforce
- Interaction with external business partners, including fund companies, transfer agents, and opposite agencies
Duties and Analysis
As a Data Entry Clerk, your duties will include:
- Review of subscription deals or transfer requests
- Client/Advisor amount exceptions
- Regulatory commitments (e.g., 2340 and 15C3-3)
- Reconciliation of Business, Dividend, and Transactions Breaks
- Reconciling across BOS and Fund Companies
- Review and analysis of correct tax coding and corrections of tax coding
Troubleshooting and Problem-Solving
In this role, you will be expected to:
- Identify and resolve internal/external system improvements or issues
- Determine the root cause of breaks between TDA, the Fund, and other external partners
- Provide method or technology solution alternatives to Management
- Remediate transfer issues with the Fund or Opposite Firm, Client, or Business Partner
- Respond to business partner inquiries regarding Fund information requirements/eligibility
- Follow up on Substitute Investment moves to expedite customer requests or remediate not neat issues
- Promptly and correctly complete client investing and dividend requests
Essential and Preferred Qualifications
To be successful in this role, you should possess:
- Essential: High school diploma or equivalent; basic computer skills and knowledge of Microsoft Office applications
- Preferred: Post-secondary education in a related field (e.g., business, finance, or administration); experience in data entry, customer service, or a related field
Skills and Competencies
The ideal candidate will demonstrate:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities and deadlines
- Strong attention to detail and organizational skills
- Familiarity with financial services and investment products (an asset)
- Ability to learn and adapt to new systems and processes
Career Growth Opportunities and Learning Benefits
At our company, we're committed to the growth and development of our employees. As a Data Entry Clerk, you'll have access to:
- Comprehensive training programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment that fosters innovation and creativity
- Recognition and reward programs to acknowledge your contributions and achievements
Work Environment and Company Culture
We pride ourselves on maintaining a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of:
- Respect and empathy for our colleagues, clients, and partners
- A commitment to excellence and continuous improvement
- A culture of open communication, transparency, and feedback
- A focus on employee well-being, health, and safety
Compensation, Perks, and Benefits
We offer a competitive salary package, commensurate with experience, as well as a range of benefits, including:
- Comprehensive health and dental insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Opportunities for professional development and growth
- Access to exclusive employee discounts and perks
Conclusion
If you're a motivated and detail-oriented individual looking for a challenging and rewarding role, we encourage you to apply for our Data Entry Clerk position. As a valued member of our team, you'll have the opportunity to make a meaningful contribution to our organization and grow your career in a dynamic and supportive environment. Don't miss out on this exciting opportunity – apply now and take the first step towards a fulfilling and successful career with our company!
Equal Opportunity Employer: Minorities/Women/Veterans/Disabled. The Company will consider for employment qualified candidates with detention and conviction records.
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