Introduction to blithequark
blithequark is a leading global provider of news and business information, delivering content to consumers and organizations worldwide across various formats, including print, digital, mobile, and live events. With a legacy of over 130 years, blithequark has established itself as a trusted source of high-quality content, boasting one of the world's largest news-gathering operations. Our portfolio includes renowned publications and products such as the Wall Street Journal, Barron's, MarketWatch, and more.
About the Job
We are seeking a highly skilled and experienced Data Entry and Customer Support Specialist to join our team in Ohio, USA. As a key member of our Single Copy Sales (SCS) Allocation Support team, you will play a vital role in supporting the distribution and billing of our publications to Discount, Retail, and Convenience accounts. This position involves both inbound and outbound customer service interactions, requiring excellent communication and problem-solving skills.
Key Responsibilities:
- Manage account creation and administration for various print offices, ensuring accuracy and attention to detail.
- Direct record supply management and bring section back, maintaining meticulous records and meeting deadlines.
- Handle inbound and outbound customer interactions via email and telephone, providing exceptional customer service and resolving queries in a timely manner.
- Assist customers with questions regarding supply, returns, and research related to billing inquiries, demonstrating a thorough understanding of our systems and processes.
- Collaborate with Sales and Production administrators to support print focus dispatch and routing plans changes, ensuring seamless execution and minimal disruptions.
- Aid in all aspects of the customer invoice process, requiring intense attention to detail and the ability to meet rigid time targets.
- Develop a working understanding of the Lattice Single Copy System and other course and business systems, staying up-to-date with updates and modifications.
Essential Qualifications:
To succeed in this role, you will need:
- Years of general office experience, with prior customer service experience preferred.
- Solid written and verbal communication skills, with attention to detail and accuracy.
- Proficiency in MS Word and Excel, with the ability to maintain complex accounting spreadsheets.
- The capacity to handle multiple tasks and prioritize a fluctuating daily workload.
- Willingness to work a standard 9:00 am to 5:00 pm schedule, with flexibility to ensure coverage as needed.
Preferred Qualifications:
While not essential, the following qualifications are highly desirable:
- Bachelor's degree in a related field, such as business administration or communications.
- Experience working in a fast-paced, dynamic environment, with a proven ability to adapt to changing circumstances.
- Familiarity with data entry software and systems, with a strong understanding of data management principles.
Skills and Competencies:
To excel in this role, you will need to demonstrate:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving and analytical skills, with a keen eye for detail and a ability to resolve complex issues.
- Proficiency in time management and organization, with the ability to prioritize tasks and meet deadlines.
- A strong commitment to customer service, with a focus on delivering exceptional experiences and resolving queries in a timely manner.
Career Growth Opportunities:
At blithequark, we are committed to supporting the growth and development of our employees. As a Data Entry and Customer Support Specialist, you will have access to:
- Comprehensive training programs, designed to enhance your skills and knowledge.
- Opportunities for career advancement, with a clear path for progression within the company.
- A supportive and collaborative work environment, with a focus on teamwork and mutual respect.
Work Environment and Company Culture:
blithequark is a dynamic and innovative company, with a strong commitment to excellence and customer satisfaction. Our work environment is fast-paced and collaborative, with a focus on teamwork and mutual respect. We offer a range of benefits and perks, including:
- Complete medical, dental, and vision coverage plans.
- Paid downtime and retirement plans.
- Education benefits and paid maternity and paternity leave.
- Family care benefits and a worker travel program.
- Membership discounts and an employee referral program.
Compensation and Benefits:
We offer a competitive salary of $32 per hour, with opportunities for performance-based bonuses and rewards. Our benefits package is comprehensive and highly competitive, with a range of options to suit your individual needs and circumstances.
Conclusion:
If you are a highly skilled and experienced Data Entry and Customer Support Specialist, with a passion for delivering exceptional customer service and a keen eye for detail, we encourage you to apply for this exciting opportunity with blithequark. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is a role that offers a unique blend of challenge and reward. Apply now to join our team and take the first step towards a rewarding and fulfilling career with blithequark.
Apply Now