Introduction to Disney Parks Encounters and Items
Disney Parks Encounters and Items is a pioneering leader in the entertainment and technology industry, driven by Walt's passion for innovation and excellence. Our mission is to create and deliver exceptional experiences for our visitors, and we are constantly seeking new ways to improve these experiences. As a Key Information Researcher in our team, you will play a crucial role in driving the creation, implementation, and support of data analysis and AI (ML) models for our attractions.
Job Summary
We are seeking a highly motivated and enthusiastic Data Entry and Customer Support Specialist to join our team. This remote position offers an exciting opportunity to be part of the Disney family from the comfort of your own home. No prior experience is necessary – just a passion for customer service and a love for all things Disney! As a Data Entry and Customer Support Specialist, you will be responsible for providing exceptional customer support, entering data accurately and efficiently, and working collaboratively with our team to drive business results.
Key Responsibilities
- Encourage and develop relationships with colleagues, provide thought leadership, and demonstrate influence by driving initiatives to completion efficiently and effectively.
- Engage with research and colleagues, assist with driving ML strategies, and identify areas where business problems can be solved creatively by applying ML.
- Lead and collaborate with different specialists and data scientists to implement and successfully scale ML solutions to create magical experiences for our visitors and push the boundaries of functional objectives.
- Drive innovation, proof of concepts, technology cash drives, and customer interactions that lead to growing top-tier AI platforms.
- Manage functional support and maintenance of ML-related products and services delivered by the team.
- Build standard procedures used in daily operations and work with specialty units to design, plan, and execute large-scale projects in the AI space.
- Productionize ML algorithms in predictive analytics, classification, image recognition, NLP, anomaly detection, and more, and evaluate their performance on real-world datasets.
- Collaborate with different teams to achieve goals in improving system performance and coordinate with existing software practices that generate effective code, including automated testing, continuous integration, code style consistency, and code reviews.
Essential Qualifications and Abilities
To be successful in this role, you will need:
- 2+ years of experience in Python and with predictive modeling experiences, such as TensorFlow, SparkMLib, PySpark, Light, MXNet, and more.
- 2+ years of experience in cloud platforms like AWS and GCP.
- Proficiency in SDLC, QA cycles, and Object-Oriented Programming Design Principles.
- Experience with structured and unstructured data (i.e., images, video, text, audio, etc.) and SQL relational and non-relational databases.
- 2+ years of experience with Airflow or another data workflow management tool.
- Experience with version control software, such as GitHub and GitLab, Model Operations, and CI/CD pipelines.
- Experience in driving discovery processes with partners to identify business requirements and the expected outcome, strong communication skills, and determination to complete tasks.
- Solid systems integration architecture skills, capable of turning new tech into business solutions.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience with Docker.
- Experience with control systems.
- Experience with Kubernetes.
- Experience with cloud solutions in GCP or another cloud platform.
- Experience with Atlassian Tools like Jira and Confluence.
- Experience with Agile development methodologies.
- Experience with automated testing, continuous integration, and continuous development.
- Experience with data visualization and data monitoring tools (e.g., Splunk, Plotly, Tableau).
- Experience with audio analysis.
- Experience with text analysis.
Education
We require a Master's of Science in Data Science, Statistics, Computer Science, Computer Engineering, Software Engineering, or a similar technical background. A Ph.D. in Data Science, Statistics, Computer Science, Computer Engineering, Software Engineering, or a similar technical background is preferred.
Career Growth Opportunities and Learning Benefits
At Disney Parks Encounters and Items, we are committed to the growth and development of our employees. As a Data Entry and Customer Support Specialist, you will have access to a range of training and development opportunities, including:
- Ongoing training and support to help you develop your skills and knowledge.
- Opportunities to work on high-profile projects and collaborate with experienced professionals.
- A culture of innovation and experimentation, where you will be encouraged to try new things and learn from your mistakes.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
Work Environment and Company Culture
At Disney Parks Encounters and Items, we are proud of our dynamic and supportive work environment. As a remote worker, you will be part of a virtual team that is passionate about delivering exceptional customer experiences. Our company culture is built on the following values:
- A commitment to excellence and innovation.
- A focus on customer satisfaction and experience.
- A culture of collaboration and teamwork.
- A passion for learning and development.
- A commitment to diversity, equity, and inclusion.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a salary range of $60,000 - $80,000 per year, depending on experience. In addition to your salary, you will also be eligible for a range of perks and benefits, including:
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- A flexible work schedule and remote work options.
- Access to exclusive Disney perks and discounts.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
Conclusion
If you are a motivated and enthusiastic individual with a passion for customer service and a love for all things Disney, we encourage you to apply for this exciting opportunity. As a Data Entry and Customer Support Specialist, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences. Don't miss out on this chance to join the Disney family and take your career to the next level. Apply now and become a part of our team!
Apply Now