Join a team that's making a tangible difference at arenaflex, a leading data platform company for healthcare. We're seeking an Experienced Customer Support Specialist – Release of Information (ROI) Processing to join our highly collaborative team. This role offers a hybrid work model, combining remote work with time in our Remote office. As a key member of our team, you'll play a vital role in driving success by providing exceptional customer support and processing medical record requests with accuracy and timeliness.
**Overview of arenaflex**
arenaflex protects, connects, and delivers the world's health data to power better decisions and advance human health. Our data platform company for healthcare enables organizations to move and connect data securely. With a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500 real-world data partners, we're revolutionizing the healthcare industry.
**What we offer**
By joining arenaflex today, you're stepping onto a highly collaborative team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Our comprehensive onsite/virtual training program, followed by job shadowing with an assigned mentor, ensures that you'll have the skills and knowledge needed to succeed in this role.
**Key Responsibilities**
As an Experienced Customer Support Specialist – Release of Information (ROI) Processing, you'll be responsible for:
* Answering and conducting business on the telephone while maintaining excellent Customer Service
* Answering release of information related telephone calls and inquiries accurately and timely
* Reviewing, researching, resolving, and responding to inquiries that are received via telephone, email, or written correspondence
* Documenting all calls, inquiries, and resolution in detail in appropriate areas of our software systems
* Following all department and/or site-specific processes and procedures accordingly
* Meeting and maintaining the department's productivity and quality assurance expectations
* Maintaining confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence
* Maintaining a high level of professionalism and good rapport with co-workers and members of management
* Maintaining open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately
* Performing work in accordance with the training and direction provided and adhering to facility-specific procedures
* Attending mandatory employee in-service meetings and/or training sessions, if so directed
* Maintaining an acceptable attendance record and reporting to work as scheduled
* Performing other duties as assigned
**Essential Qualifications**
To be successful in this role, you'll need:
* A high school diploma or equivalent from an Accredited Institute recognized by the State Department of Education
* A friendly, professional manner of communication and good customer service skills
* Experience with multi-line phone systems and computer proficiency, including knowledge of MS-Office at an intermediate/advanced level
* Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing, and Proof Reading/Editing of Documents
* Ability to stay organized while working quickly and strong attention to detail
* Passing annual Introductory HIPAA examination
* Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
* To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.
**Preferred Qualifications**
While not required, experience in the following areas would be beneficial:
* Data Entry
* Medical Records
* Health Care
* Insurance Claims Processing
* Proof Reading/Editing of Documents
**Work Environment and Company Culture**
As a remote employee, you'll need to provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions. arenaflex is committed to creating a work environment that is inclusive, diverse, and respectful. We believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our benefits include:
* Comprehensive onsite/virtual training program
* Company equipment provided (including computer, monitor, virtual phone, etc.)
* Full benefits: PTO, Health, Vision, and Dental Insurance, and 401k Savings Plan
* Tuition Assistance
* Opportunities for career growth and development
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about creating transformative change in healthcare, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our team at arenaflex!