Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as a Customer Support Specialist and become an integral part of our team that's built on stability and success. As a Customer Support Specialist at arenaflex, you'll be the face of our company, delivering legendary service to our customers and driving growth through your exceptional problem-solving skills and product expertise.
**About arenaflex**
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We're a leading distributor of shipping, industrial, and packaging materials, and we're committed to providing our customers with the best possible service and products. Our company culture is built on stability and success, and we're looking for talented individuals like you to join our team.
**Why Join arenaflex as a Customer Support Specialist?**
* **Learn and Grow**: In-depth training helps you sharpen your communication and problem-solving skills, and our professional environment offers one-on-one peer mentoring and room to grow in your career.
* **Connect and Collaborate**: Build strong relationships in our collaborative in-person setting with regular team events, and enjoy best-in-class, clean, modern facilities, a first-class fitness center, and a nearby walking path.
* **Develop Your Skills**: Process customer orders, make product recommendations, and handle account inquiries using world-class technology, and become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Position Responsibilities**
As a Customer Support Specialist at arenaflex, your key responsibilities will include:
* **Process Customer Orders**: Use world-class technology to process customer orders, make product recommendations, and handle account inquiries.
* **Be a Product Expert**: Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
* **Build Business Relationships**: Build strong relationships with customers over phone, email, and chat, and understand customer needs to recommend arenaflex's best solutions.
* **Help Customers Navigate**: Help customers navigate arenaflex's website and online ordering, and provide exceptional service to drive growth and customer satisfaction.
**Minimum Requirements**
To be successful as a Customer Support Specialist at arenaflex, you'll need:
* **High School Diploma or Equivalent**: A high school diploma or equivalent is required, with a bachelor's degree preferred.
* **Excellent Problem-Solving Skills**: Excellent problem-solving, listening, and communication skills are essential for success in this role.
* **Prior Customer Service Experience**: Prior customer service experience is a plus, but if you're eager to learn, we'll train you!
**Benefits**
As a Customer Support Specialist at arenaflex, you'll enjoy:
* **Complete Health Insurance Coverage**: Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* **Multiple Bonus Programs**: Multiple bonus programs to reward your hard work and dedication.
* **Paid Holidays and Time Off**: Paid holidays and generous paid time off to relax and recharge.
* **Tuition Assistance Program**: A tuition assistance program that covers professional continuing education to help you grow and develop your skills.
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our company culture is built on stability and success, and we're looking for talented individuals like you to join our team.
**Compensation and Perks**
As a Customer Support Specialist at arenaflex, you'll enjoy a competitive salary range of $24 to $28 per hour, with a significant growth and earning potential. You'll also enjoy a $2 shift differential, and a comprehensive benefits package that includes complete health insurance coverage, 401(k) with 6% employer match, multiple bonus programs, paid holidays and time off, and a tuition assistance program.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Customer Support Specialist role at arenaflex. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.
**Join arenaflex Today!**
Don't miss out on this exciting opportunity to join arenaflex as a Customer Support Specialist and drive growth and customer satisfaction. Apply now and become a part of our team that's built on stability and success!