At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Support Associate, you'll play a vital role in helping us achieve this goal by providing top-notch support to our clients' customers. If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and innovative customer contact center that offers a unique blend of work-life balance and career growth opportunities. Our team is dedicated to providing exceptional support to our clients, and we're looking for like-minded individuals to join our ranks. As a Customer Support Associate, you'll be part of a fun and laid-back environment that values teamwork, innovation, and customer satisfaction.
**Position Description**
We're seeking At-Home Contact Center Specialists to join our team on a full-time or part-time basis. As a Customer Support Associate, you'll be responsible for:
* Qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls
* Handling appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting
* Providing exceptional customer service and support to clients' customers
* Working with a variety of clients and products, including some of the most recognized companies in their industries
* Meeting or exceeding performance metrics and targets
**Wage and Benefits**
* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
* Opportunities for career growth and advancement
* Remote work and training options
* Medical, dental, vision, STD, LTD, life, and AD&D benefits for full-time employees after 90-day probationary period
* 401(k) plan for full-time employees after 90-day probationary period
* PTO for full-time employees after 6 months of employment
**Requirements**
To be successful as a Customer Support Associate, you'll need:
* High school diploma or GED
* Excellent verbal and written communication skills
* Working knowledge of Windows-based operating systems, including Google Chrome
* Ability to adapt in a fast-changing environment
* Own a computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better)
+ Operating System: Windows 10 (32-bit / 64-bit) or higher
+ RAM: 8GB or more
* Webcam
* High-speed internet access with download speed of at least 100 and upload speed of at least 10
* A quiet workspace with a dedicated desk
* Ability to attend a full 2-week mandatory virtual training Monday-Friday, 9am-5pm EST (8am-4pm CST)
**Preferred Qualifications**
* Previous customer service or call center experience
* Product knowledge or experience in a related field
* Certification in customer service or a related field
**Skills and Competencies**
To succeed as a Customer Support Associate, you'll need:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Ability to adapt to new products, processes, and technologies
* Strong teamwork and collaboration skills
* Ability to maintain confidentiality and handle sensitive information
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Associate, you'll have access to:
* Ongoing training and development opportunities
* Career advancement opportunities within the company
* Mentorship and coaching from experienced team members
* Opportunities to work with a variety of clients and products
**Work Environment and Company Culture**
arenaflex is a dynamic and innovative company that values teamwork, innovation, and customer satisfaction. Our team is dedicated to providing exceptional support to our clients, and we're looking for like-minded individuals to join our ranks. As a Customer Support Associate, you'll be part of a fun and laid-back environment that values:
* Work-life balance
* Career growth and development
* Teamwork and collaboration
* Innovation and creativity
* Customer satisfaction and loyalty
**How to Apply**
If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you! Please submit your application online, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that values and respects all employees.