At blithequark, we're on a mission to empower the nonprofit sector to drive impact, and we're well on our way to becoming the #1 most-loved grant discovery and management tool. As a hypergrowth startup, we're committed to building the future of fundraising automation, helping nonprofits discover, track, and manage grants efficiently through our SaaS platform. With over 3,700 nonprofit clients, from local homeless shelters to larger organizations, we're making a real difference in the world.
We're looking for a talented Customer Support Associate to join our team and advocate for our customers (nonprofits and grant writers) as they use our platform. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences, gathering and sharing product feedback, and growing and improving our self-serve resources. If you're motivated by customer happiness and excited about process improvement, then this role is made for you!
We're looking for a candidate with 1+ years of customer-facing work experience, ideally in a SaaS environment, with a consistent CSAT score above 95%. A background in nonprofit development or fundraising is a plus! You should have experience with support desk tools such as Intercom, light quality assurance experience, and a passion for delivering awesome customer experiences.
At blithequark, we offer a competitive salary and benefits package, including:
At blithequark, we're customer-focused, and we routinely seek feedback from our customers to improve the blithequark experience for everyone. We love to experiment and are constantly generating new concepts and iterating to see what works. We appreciate authenticity and encourage open, clear communication with each other about the things that matter most to us. We're approachable and collaborative, and everyone has a voice in building blithequark together.
If you're excited about this opportunity and have the skills and experience we're looking for, please submit a written response or a link to a short video, addressing the following prompts:
Don't forget to include the word moxie in your application to show you read this from start to finish! Along with your written response or video, please attach your CV or resume.
At blithequark, we pride ourselves on building a diverse team from the ground up. Every role is an opportunity to teach, learn, and create some of your best work. If you're excited to grow along with us, we encourage you to apply. We can't wait to hear from you and explore how you can contribute to our mission to empower the nonprofit sector and drive impact.
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