At arenaflex, we're revolutionizing the way people shop and interact with our brands. Our Nuuly platform is a game-changer in the fashion industry, offering a unique and personalized experience for our customers. As a Customer Success Associate on our evening shift, you'll play a vital role in delivering exceptional service and creating a seamless experience for our customers via telephone, email, and chat. If you're passionate about fashion, customer service, and problem-solving, we want to hear from you!
**About arenaflex**
arenaflex is a leading innovator in the fashion industry, with a portfolio of brands that include Nuuly, Urban Outfitters, and Anthropologie. Our mission is to inspire and empower our customers to express themselves through fashion, while also promoting sustainability and social responsibility. We're committed to creating a diverse and inclusive work environment that values creativity, innovation, and teamwork.
**Key Responsibilities**
As a Customer Success Associate on our evening shift, you'll be responsible for:
* Answering customer interactions via telephone, email, and chat in a friendly and relatable manner
* Acting as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand
* Empathizing with customers' needs while understanding the business bottom line
* Collecting and sharing feedback to external teams to ensure customer needs are being met
* Meeting or exceeding established daily interaction numbers every day
* Performing a minimum of 70 interactions per shift
**Qualifications**
To succeed in this role, you'll need:
* Minimum 2 years of experience in customer service or a related role
* Access to a consistently stable internet connection
* Exceptional written and verbal communication skills
* Willingness to take on additional projects and support external team members to support business and customer needs
* On-the-spot, creative problem-solving skills that meet the needs of the customer and the business
* A passion for and understanding of the arenaflex brands, customers, and products
* A finger on the pulse of relevant media and lifestyle trends, fashion, and culture
**Perks and Benefits**
As an arenaflex employee, you'll enjoy a comprehensive package of perks and benefits, including:
* Competitive salary
* Comprehensive medical, dental, and vision coverage
* Generous PTO and paid holidays
* Employee discounts on arenaflex products and services
* Retirement savings plan
* Opportunities for professional growth and development
* A dynamic and inclusive work environment that values creativity and innovation
**Work Environment and Culture**
Our Nuuly team is a collaborative and supportive group of individuals who are passionate about delivering exceptional customer service. We're committed to creating a work environment that is inclusive, diverse, and respectful. As a Customer Success Associate, you'll have the opportunity to work with a talented team of professionals who share your passion for fashion and customer service.
**Compensation**
The hourly rate for this role is $15.00 per hour.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and is committed to creating an inclusive environment for all employees. We celebrate diversity and are proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about fashion and problem-solving, we want to hear from you! Apply today and join our team of talented professionals who are shaping the future of the fashion industry.