At arenaflex, we're not just a financial services company - we're a team of passionate individuals dedicated to helping our customers achieve their financial goals. As a Customer Solutions Representative - Collector, you'll play a vital role in our mission to provide exceptional customer service and innovative financial solutions. If you're skilled at customer service, love to help people find solutions, and thrive in a fast-paced, dynamic environment, we want to hear from you!
**About arenaflex**
arenaflex is a customer-centric, leading digital financial services company that's relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. We're committed to diversity and inclusion in the workplace and strive to create a culture that values and respects the unique perspectives and experiences of our employees.
**The Opportunity**
As a Customer Solutions Representative - Collector, you'll be working remotely from one of our locations in Arkansas, Michigan, North Carolina, or Pennsylvania. You'll be contacting arenaflex auto loan customers to remind them about late or missed payments, getting the facts about the reasons for delinquency, and helping customers bring their accounts current by negotiating payment arrangements. You'll be part of a fun team environment where you'll leave at the end of the day feeling like you made a difference.
**Key Responsibilities**
* Handle accounts with speed and accuracy while maintaining professionalism
* Complete phone calls to meet required performance standards and metrics
* Confirm and/or negotiate payment arrangements and research any discrepancies
* Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures
* Must maintain strict confidentiality
* Willing to work flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs
* Uses computerized system for tracking, information gathering, and/or troubleshooting
* Respond to customer inquiries via telephone, Shaw workflows, CRTS, and/or e-mails within established time frame
* Evaluate accounts to find a win/win solution to avoid repossession loss
* Document all accounts accurately, clearly, and concisely noting reason for hardship and potential repossession loss
* Responds with accurate information pertinent to the caller's questions using professionalism and integrity
**Essential Qualifications**
* High School Diploma or equivalent required
* Prior experience in financial services or similar industry preferred
* Associate degree or bachelor's degree in business or related field may be used in lieu of experience
* Bilingual skills (Spanish) are a plus
* Excellent listening, oral, and written communication skills
* Attention to detail
* Professional phone etiquette
* Skip tracing skills preferred
* Sales and/or persuasive negotiation skills
* Microsoft Windows and internet-based applications experience required
* Basic typing/data entry skills
* Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards
**Preferred Qualifications**
* Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action
* Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management
* Able to work a flexible schedule which may include weekends, holidays, and overtime as necessary to meet business needs
**Work Environment and Culture**
At arenaflex, we're committed to creating a culture that values and respects the unique perspectives and experiences of our employees. We offer a dynamic and supportive work environment where you'll have the opportunity to grow and develop your skills. You'll be part of a team that's passionate about helping our customers achieve their financial goals, and you'll be empowered to make a difference in the lives of our customers.
**Compensation and Benefits**
* Starting hourly rate: $23 per hour
* Monthly incentives
* Comprehensive benefits package, including medical, dental, and vision insurance, employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially
* Generous paid time off program, including 20 paid time off days, 11 paid holidays, and 8 hours of volunteer time off yearly
* Opportunities for career growth and development, including training and education assistance programs
* Recognition and rewards programs to recognize and reward your hard work and contributions to the team
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about helping people find solutions, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law. We're committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [insert contact information].