Introduction to blithequark
At blithequark, we are revolutionizing the primary care experience by delivering high-quality care and service to our patients. As a leader in the healthcare industry, we are committed to making healthcare more accessible and less complicated for our members. Our team combines healthcare expertise with a customer-obsessed culture to deliver exceptional patient support. We are now seeking a passionate and innovative Customer Service Specialist to join our team and help manage patient inquiries, specifically in the area of healthcare billing and revenue cycle management.
Job Overview
As a Customer Service Specialist at blithequark, you will play a crucial role in ensuring patient satisfaction and maintaining clear communication regarding financial matters. You will be responsible for handling patient phone calls and message inquiries, de-escalating issues, ensuring patient satisfaction, and assisting with navigating healthcare needs, including insurance, billing, medical records, authorizations, and referrals. You will use our CI CARE framework, which makes blithequark unique, to deliver world-class care and service to our patients.
Key Responsibilities
- Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs, including insurance, billing, medical records, authorizations, and referrals.
- Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.
- Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, and support blithequark's efforts to empower patients in resolving financial responsibilities.
- Assist admins with our member's billing needs via our tasking system to provide the best customer service.
- Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy.
- Master our technology suite, including RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System, to interact with team members and patients and complete daily work.
- Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting all in-office providers with urgent and stat patient needs.
Essential Qualifications
To be successful in this role, you will need to have:
- 2+ years of customer service experience in a call center environment.
- 1+ years of experience with medical billing, insurance claims, or healthcare revenue cycle.
- Demonstrated proficiency in Microsoft Office Suite.
- Experience using electronic health records (EHR) or customer relationship management (CRM) systems.
- Knowledge of HIPAA compliance and healthcare privacy regulations.
- High school diploma or equivalent.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Spanish speaking.
- Ability to work various shifts.
- Strong problem-solving and documentation skills.
- Ability to type 45+ WPM while maintaining accuracy.
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Excellent customer service skills, with the ability to remain calm under pressure.
- Strong problem-solving skills, with the ability to navigate complex billing situations.
- Ability to clearly communicate financial information to patients and de-escalate when necessary.
- Ability to maintain patient confidentiality and adhere to HIPAA regulations.
- Ability to accurately document all interactions in our customer relationship management system.
- Ability to escalate complex issues to appropriate departments when needed and follow up with patients to ensure resolution.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our team members. As a Customer Service Specialist, you will have access to ongoing training and development opportunities, including:
- Comprehensive training program to ensure you have the knowledge and skills needed to succeed in your role.
- Ongoing coaching and feedback to help you continue to grow and develop in your career.
- Opportunities for advancement and professional growth within the company.
Work Environment and Company Culture
At blithequark, we pride ourselves on our diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism. Our team is committed to making healthcare more accessible and less complicated for our members, and we are looking for team members who share our passion and values.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, including:
- Base pay ranging from $31,200/year to $50,000/year, depending on location and experience.
- Opportunities for equity, sign-on payments, and other forms of compensation.
- A full range of medical, financial, and/or other benefits.
Conclusion
If you are a passionate and innovative customer service professional looking to make a difference in the healthcare industry, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Specialist, you will play a critical role in ensuring patient satisfaction and maintaining clear communication regarding financial matters. With our comprehensive training program, ongoing coaching and feedback, and opportunities for advancement and professional growth, you will have the support and resources you need to succeed in your career. Apply today to join our team and help us revolutionize the primary care experience!
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