As a leading provider of innovative solutions, arenaflex is revolutionizing the way businesses interact with their customers. We're on a mission to deliver exceptional experiences that drive growth and loyalty. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to join our team as an Experienced Customer Service Representative – Work from Home.
**About arenaflex**
arenaflex is a digital transformation company that combines the speed and insight of design thinking with the scale and accuracy of data analytics. For over 35 years, we've been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences. Our team is passionate about delivering innovative solutions that drive business results and improve customer satisfaction.
**The Role**
As an Experienced Customer Service Representative – Work from Home, you'll play a critical role in delivering exceptional service and solutions to customers through inbound calls in a high-energy environment. You'll work with leading technologies and systems, and have a dedicated team of leaders and peers to support you. Your expertise will be essential in handling customer inquiries of varying types, leveraging probing question skills, and managing and overcoming objections to reduce churn.
**Key Responsibilities**
* Handle customer inquiries of varying types through inbound calls
* Leverage probing question skills to resolve customer issues and concerns
* Manage and overcome objections to reduce churn and improve customer satisfaction
* Work with leading technologies and systems to deliver exceptional service and solutions
* Collaborate with a dedicated team of leaders and peers to support customer success
* Meet sales targets and contribute to the growth and success of arenaflex
**What We Offer**
* Competitive pay rate: $15.00 - $20.00/hr
* An 8 hour per day shift, 5 days per week (anywhere from 6am-12am PST)
* All technical equipment needed to be successful to work remotely
* Medical, dental and vision benefits
* Paid training & PTO
* Advancement opportunities: 80% of our frontline leaders have been promoted from within
* Additional pay incentives as well as monthly rewards & recognition programs
* Employee Discounts
* EAP & Health and Wellness programs including a personal trainer dedicated to arenaflex
**Qualifications**
* Excellent verbal and written communication skills, strong multitasking abilities
* Driven by solving problems and meeting goals
* Familiarity with Microsoft Office tools
* Experience in customer service and sales
* High school diploma or equivalent
**Requirements to Work from Home**
* A quiet and distraction-free, secure place to work
* Excellent Internet connectivity:
+ Internet access speeds of 2 Mbps upload and 10 Mbps download (the faster the better!)
+ In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates
+ Wireless and/or satellite Internet Service Providers are not compatible with our systems
+ A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications
**Why Join arenaflex?**
* Be part of a dynamic and innovative team that's shaping the future of customer experience
* Work from home with a flexible schedule that suits your needs
* Enjoy competitive pay and benefits, including medical, dental and vision benefits
* Take advantage of paid training and PTO, as well as advancement opportunities
* Be recognized and rewarded for your contributions to the team
* Enjoy employee discounts and EAP & Health and Wellness programs
**Ready to Apply?**
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to arenaflex.