Are you a people person with a passion for helping others? Do you thrive in fast-paced environments where no two days are ever the same? If so, we may have the purr-fect opportunity for you at blithequark!
As one of the fastest-growing e-commerce retailers in the pet industry, blithequark is revolutionizing the way people shop for their furry friends. We're seeking highly motivated and customer-centric individuals to join our award-winning customer service organization as full-time Customer Service Representatives. In this role, you'll have the opportunity to work from the comfort of your own home, with a starting wage of $15.50 per hour and opportunities to learn and grow with our company.
We're not looking for order-takers or script-readers – we're searching for individuals who can engage with our customers on a personal level, think critically in the moment, and genuinely care about helping others. A love for pets is a bonus, but not a requirement. What's essential is your ability to provide exceptional customer service, work collaboratively with our team, and adapt to the ever-changing needs of our business.
**What You'll Do**
As a Customer Service Representative at blithequark, you'll be responsible for:
* Engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to resolving issues with their orders.
* Researching and problem-solving to determine the best solutions for our customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
* Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike.
* Being open to learning and growth, sharing feedback, and being receptive to constructive criticism.
* Collaborating with teammates, your direct manager, and other team members across the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to a customer-centric culture of collaboration.
**What You'll Need**
To succeed in this role, you'll need:
* 2 years of customer service experience, with a proven track record of providing exceptional customer service.
* Excellent communication skills (written, verbal, and listening) in a written assessment.
* The ability to multi-task, maintain a conversation on the phone while navigating on the computer and taking notes, and perform well in a fast-paced environment.
* Proficiency in using computers, both for data entry and rapid navigation through systems and the internet to search for information to help support our customers.
* The ability to adapt to change with the business needs of the company.
* Flexibility to shift schedule and work overtime as needed by the business unit.
* A high school diploma or equivalent.
* The ability to pass a background check.
**Technical Requirements**
To ensure a seamless customer experience, you'll need:
* A work area that is large enough to accommodate computer monitors and free from distractions, including background noise.
* A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10 Mbps+ upload speed).
* A computer, monitor, keyboard, mouse, headset, and webcam provided by blithequark.
* A cell phone or tablet that can be used for two-factor authentication through Okta Verify.
**Why Join blithequark Customer Service?**
At blithequark, we're committed to creating a culture that empowers our team members to become their best selves. Here's what you can expect:
* **YOU BELONG**: We're a diverse and inclusive organization that values individual perspectives and experiences.
* **YOU CAN GROW**: Our culture is designed to support your growth and development, with ongoing training and development opportunities.
* **YOU CAN MAKE A DIFFERENCE**: We encourage our team members to be curious, ask questions, and bring ideas forward to make a positive impact.
* **YOU WILL GET SUPPORT**: We provide resources and support to help you succeed in your role.
* **YOU WILL GET REWARDED**: We offer competitive wages, medical and dental insurance, 401k, and other benefits to show our appreciation for your hard work.
**Equal Opportunity Employer**
blithequark is committed to equal opportunity and values diversity and inclusion. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform the job requirements, please contact
[email protected].
**How to Apply**
If you're passionate about customer service and want to join a dynamic team that's making a difference in the pet industry, apply now! Visit our website to submit your application and join the blithequark team.
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