At Workwarp, we are dedicated to providing exceptional customer service experiences that make a positive impact on people's lives. We are currently seeking an experienced and compassionate Customer Service Representative to join our team on a remote and flexible basis. As a Customer Service Representative, you will have the opportunity to work from the comfort of your own home, set your own schedule, and make a real difference in the lives of patients and caregivers who rely on our client's payroll services for self-directed Medicaid programs.
Our client is a leading provider of payroll services for people who are in self-directed Medicaid programs. These programs allow patients who have Medicaid to hire the caregiver of their choice, and our client facilitates the payments to caregivers, ensuring that they receive compensation for taking care of their loved ones. As a Customer Service Representative, you will be answering calls on behalf of our client, responding to questions, and providing important information to patients and caregivers.
To be successful in this role, you should have at least one year of customer service experience and strong computer skills. You should also be able to offer empathy, patience, and a friendly demeanor at all times, as well as handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers. Additionally, you should have:
In addition to the skills and competencies listed above, you should also have:
While not required, the following qualifications are preferred:
To be a successful Customer Service Representative, you will need a dedicated home office environment that meets the following requirements:
As a Customer Service Representative, you will enjoy flexible scheduling, where you can use a self-scheduling platform to select when you work and when you don't, within our client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that our client requires contractors to service between 30-35 hours per week, and Mondays and Fridays are particularly busy.
This flexible opportunity pays independent contractors $13 per hour. Prior to supporting our client, you will need to successfully complete a certification class, which will take place from December 30th through January 8th. While you will not be able to invoice for the $13 per hour during certification, you will receive $250 after you successfully complete certification and begin servicing.
In addition to the hourly pay, you will also enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.
You will also receive:
As an independent contractor, you will also have the opportunity to participate in the NexRep Perks program, which recognizes the service provided by independent contractors to our clients and their customers. With the NexRep Perks program, you will have the opportunity to earn Perks points, which can be redeemed for exclusive discounts and savings on a variety of common expenses, such as health and dental coverages, banking services, legal and technical support, and more.
If you are a compassionate and experienced customer service professional who is looking for a flexible and fulfilling opportunity to make a difference in people's lives, we encourage you to apply for this role. With a competitive hourly pay rate, flexible scheduling, and opportunities for professional development and growth, this is an opportunity you won't want to miss. Apply now and take the first step towards a rewarding new role.
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now Apply Now