At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in helping us achieve this goal by providing top-notch support to our customers through various channels, including phone, email, and chat. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a family-owned company that's been a leading distributor of shipping, industrial, and packaging materials in North America for over three decades. With over 9,000 employees across 13 locations, we're committed to providing our customers with the best possible products and services. Our company culture is built on a foundation of teamwork, innovation, and customer-centricity, and we're always looking for talented individuals who share our values.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be responsible for processing customer orders and inquiries in a collaborative call center environment using world-class technology. You'll communicate with customers through various channels, help them navigate our website and online ordering system, and become a product and solutions expert to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center environment using world-class technology
* Communicate with customers through phone, email, and chat to resolve their queries and concerns
* Help customers navigate arenaflex's website and online ordering system to ensure a seamless experience
* Become a product and solutions expert to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
* Meet or exceed performance metrics and targets, including first-call resolution, customer satisfaction, and sales growth
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, dynamic environment
* Strong problem-solving and analytical skills
* Proficiency in Microsoft Office and Google Suite
**Preferred Qualifications**
* 1-2 years of customer service experience in a call center or retail environment
* Experience with customer relationship management (CRM) software and other sales and marketing tools
* Knowledge of shipping, industrial, and packaging materials
* Bilingual or multilingual skills
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs to reward your hard work and dedication
* Paid holidays and generous paid time off to recharge and relax
* Tuition Assistance Program that covers professional continuing education to help you grow and develop your skills
* Employee Perks, including best-in-class, clean, modern facilities, first-class fitness center, and beautifully maintained walking path
**Work Environment and Company Culture**
* arenaflex is a drug-free workplace and an equal opportunity employer
* We're committed to creating a diverse and inclusive work environment that values and respects all employees
* Our company culture is built on a foundation of teamwork, innovation, and customer-centricity
* We're passionate about delivering exceptional customer experiences and exceeding our customers' expectations
**Compensation and Perks**
* Competitive hourly rate of $22-$27 per hour, with significant growth and earning potential!
* Opportunities for career advancement and professional growth
* Comprehensive benefits package, including health insurance, 401(k), and paid time off
* Employee Perks, including best-in-class facilities, fitness center, and walking path
**How to Apply**
If you're a customer service superstar with a passion for delivering legendary service, we want to hear from you! Apply now to join our team and become a part of arenaflex's mission to deliver exceptional customer experiences.