Are you a customer service enthusiast with a passion for sales and a knack for building strong relationships? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking experienced Customer Service Experts & Sales Representatives to join our team of talented professionals working from the comfort of their own homes.
**About arenaflex**
arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
**Benefits of Working with arenaflex**
As an arenaflex team member, you can expect:
* Paid Training to help you develop your skills and knowledge
* Competitive Wages that reflect your value to our organization
* Full Benefits, including Medical, Dental, Vision, 401k, and more
* Paid Time Off to recharge and relax
* Employee wellness and engagement programs to support your physical and mental well-being
* Opportunities for career growth and advancement in a dynamic and supportive environment
**Teleperformance and You**
At arenaflex, we believe in empowering our team members to make a real difference in people's lives. Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. As a Customer Service Expert & Sales Representative, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.
**Responsibilities**
As a Customer Service Expert & Sales Representative, your responsibilities will include:
* Fielding customer inquiries via phone, email, chat, and social media to resolve their questions or concerns
* Calmly attempting to resolve and de-escalate any issues that may arise
* Escalating interactions when necessary and appropriate
* Responding to requests for assistance and/or processing payments
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
* Meeting sales objectives as defined
**Qualifications**
We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be considered for this role, you will need:
* 6 months of customer service experience minimum
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* 6 months of Call Center experience, preferred
* Logical problem-solving skills
* Availability to work various shifts
* Ability to use Windows operating systems
* Organization and work prioritization skills
* 6 months of sales experience minimum
* Ability to work independently
* Ability to work in a constantly changing and fast-paced environment
* Ability to stay composed and objective
* Strong listening skills
* Superior negotiating skills
**Work from Home Requirements**
To work from home, you will need:
* Internet Requirements:
+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps
+ Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
+ Proof of internet speed required
+ Clean and quiet workspace
**Be Part of Our arenaflex Family**
At arenaflex, we believe in creating a culture of inclusion and diversity, where everyone feels welcome and valued. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to providing a workplace that is inclusive and respectful of all employees.
**Apply Now!**
If you're a motivated and customer-focused individual with a passion for sales, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.