Experienced Customer Service Coordinator – Air Travel and Passenger Support Specialist at blithequark

Introduction to blithequark and the Industry

Are you ready to explore a world of possibilities, both at work and during your downtime? Join the blithequark family, and you'll venture to the far corners of the planet, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll tackle challenges with flexibility and poise, mastering new skills and propelling your career while having a great time. Feel free to advance both your personal and professional life and jump ahead! The aviation industry is a dynamic and exciting field, with a constant need for skilled and dedicated professionals to provide top-notch customer service and support to passengers. At blithequark, we are committed to delivering exceptional service and creating a positive experience for our customers.

Job Overview

The Customer Service Coordinator plays a vital role in providing excellent customer service to our passengers. As a key member of our team, you will work collaboratively with clients in a polite, productive, friendly, and professional manner. Your primary responsibility will be to advance and sell air travel to the traveling public or cargo forwarders, while also providing assistance with passenger check-in and freight acceptance. You will interpret government regulations and requirements for domestic and international travel or freight shipments, ensuring compliance and safety.

Key Responsibilities

• Advance and sell air travel to the traveling public or cargo forwarders
• Provide assistance with passenger check-in and freight acceptance
• Interpret government regulations and requirements for domestic and international travel or freight shipments
• Meet and dispatch aircraft within established times
• Provide support to distressed travelers and clients
• Safeguard company property and revenue
• Ensure safe travel practices
• Utilize organizational skills to perform multiple tasks within a limited time frame
• Answer and assist during security and emergency situations
• Follow internal/external policies and procedures
• May be required to drive and operate air stairs to different types of aircraft to enplane and deplane passengers
• Responsible for the overall performance within the workspace and may be required to lead and direct the work of other employees
• May be required to perform Passenger Activity Control functions, including air-to-ground communication, along with Peak functions

Essential Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Bachelor's degree
• Ability to read, write, and speak English fluently
• Bilingual language skills may be required in certain locations
• Valid driver's license as required by local authorities
• Ability to pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Ability to obtain proper airport authority or US Customs security badges, if applicable
• Capacity to work irregular and/or extended hours, including weekends and holidays
• Must be able to report to work on a regular and timely basis

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in customer service or a related field
• Knowledge of air travel regulations and procedures
• Experience working in a fast-paced environment
• Ability to work well under pressure and manage multiple tasks simultaneously
• Strong communication and interpersonal skills

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work well under pressure and manage multiple tasks simultaneously
• Organizational and time management skills
• Ability to interpret and apply government regulations and procedures
• Basic computer skills and knowledge of software applications
• Ability to work in a team environment and collaborate with colleagues

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Customer Service Coordinator, you will have access to training and development programs, as well as opportunities for advancement within the company. You will also have the chance to work with a diverse group of professionals and gain experience in a dynamic and exciting industry.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and diverse workplace culture. We believe that our employees are our greatest asset, and we strive to create an environment that is supportive, collaborative, and empowering. Our employees are passionate about delivering exceptional customer service and creating a positive experience for our passengers. We offer a range of employee benefits and programs, including health and wellness initiatives, employee recognition programs, and opportunities for community involvement.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Medical benefits: access to health, dental, prescription, and vision benefits from day one
• Wellness programs: tools, resources, and support to help you be your best self
• 401(k) program: available upon hire, with employer contributions available after one year
• Additional benefits: employee assistance program, pet insurance, and discounts on hotels, cars, cruises, and more

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Coordinator at blithequark, you will have the chance to work in a dynamic and exciting industry, develop your skills and knowledge, and advance your career. Don't miss out on this opportunity to join our team and be a part of our mission to provide exceptional customer service and create a positive experience for our passengers. Apply now and take the first step towards an exciting and rewarding career with blithequark!

Apply Now