Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced sales environments and have a knack for building rapport with people from diverse backgrounds? If so, we invite you to join arenaflex as an Experienced Customer Service Consultant - Work from Home (Denver). As a vital link between customers and our iconic brand, you will play a crucial role in shaping the future of arenaflex and helping us become the nation's largest retailer of used cars.
**About arenaflex**
arenaflex disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become a leader in the industry, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences, and we're committed to helping every associate grow their career and achieve their best, at work and in their community.
**What You Will Do**
As an Experienced Customer Service Consultant, you will be responsible for providing a seamless and iconic customer experience by:
* Connecting with inbound customers online and over the phone to find out what they want and need from their next car purchase
* Using your knowledge of the arenaflex inventory to guide customers towards vehicles that meet their needs
* Guiding customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
* Ensuring a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
* Mentoring others as your skillset expands
* Achieving sales targets while providing an iconic customer experience
* Acquiring the Automotive Sales Persons License in specific states - may require testing and travel as some states request physical presence to apply for the license
**Customer Service Consultants receive an hourly rate, and after their training, have the opportunity to earn a performance-based sales incentive in addition to their hourly rate.**
**Learn and Succeed as Part of a Team**
This is a high-energy sales environment where you will work as a team to meet goals. We will give you everything you need to be successful. We're not your average call center. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team, and the prospects are bright for sales professionals who aspire to become mentors, managers, and business leaders.
**Qualifications and Requirements**
* Sales and customer service experience, in an area such as retail, is preferred
* Thrive in a fast-paced sales environment
* Good listening skills and a strong customer focus
* High level of self-motivation to achieve performance goals
* Strong written and verbal communication skills
* Ability to learn and master new technologies; strong computer skills
* Open availability for shifts that may include nights, weekends, and holidays
* Must be open to shifting schedules two times per year according to needs of the business
* Hybrid role with requirement for working on site one day per week
* Must meet Minimum technology requirements (Type of internet service and Speed of internet service)
* Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
**Benefits**
* Competitive hourly rate: $18.00 - $26.70
* Paid sick, vacation, and holiday time
* Opportunity to earn a performance-based sales incentive
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) plan with company match
* Paid time off for bereavement, jury duty, and other personal reasons
* Access to our Employee Assistance Program (EAP)
**Work Environment and Company Culture**
* Work from home with the flexibility to manage your schedule
* Collaborative and dynamic team environment
* Opportunities for growth and development
* Recognition and rewards for outstanding performance
* Commitment to diversity, equity, and inclusion
* Recognition as a FORTUNE 100 Best Companies to Work For
**How to Apply**
If you're ready to take the next step in your career and join a team that values innovation, integrity, and customer satisfaction, apply now! We can't wait to hear from you and discuss how you can become a vital part of our success story.