As a Customer Service Consultant for the Aetna Answer Team at blithequark, you will be an integral part of a dynamic team that is revolutionizing the way healthcare is delivered. In this role, you will serve as a vital point of contact within a client-facing team in a call center environment, responding to a variety of client service requests and issues. Your primary responsibility will be to deliver exceptional customer service, utilizing your problem-solving skills to address client concerns effectively and efficiently.
**About blithequark**
blithequark is a leading healthcare organization that is dedicated to transforming the culture of healthcare delivery, making it more personal, convenient, and affordable for all clients. Our team is passionate about providing high-quality service to clients, and we are committed to delivering on our promise of human-centric healthcare. As a Customer Service Consultant, you will be part of a team that is making a real difference in the lives of individuals seeking assistance with their healthcare needs.
**Responsibilities**
As a Customer Service Consultant, your key responsibilities will include:
* Responding to client service requests and issues in a call center environment, utilizing your exceptional customer service skills to address client concerns effectively and efficiently.
* Delivering first-call resolution for 90-95% of inquiries, accurately identifying, researching, and resolving issues based on initial client communication.
* Providing support for enrollment and billing inquiries, commissions, technical support, and group administration, utilizing your problem-solving skills to address complex issues.
* Demonstrating exceptional customer service skills in all interactions with clients, ensuring that every client interaction is a positive and memorable experience.
* Utilizing problem-solving skills to address and resolve client concerns effectively, developing technical acumen to aid in resolving more complex issues.
**Requirements**
To be successful in this role, you will need to possess the following qualifications:
* High School Diploma or GED equivalent required.
* Prior call center experience is required, with a proven track record of delivering exceptional customer service.
* Experience in process improvement and root-cause analysis methodologies is preferred, as is the capability to develop technical acumen.
* Strong client-facing orientation is essential, as is the ability to demonstrate exceptional customer service skills in all interactions with clients.
* Demonstrated problem-solving skills are necessary, as is the ability to work effectively in a fast-paced environment.
**Nice-to-Haves**
While not essential, the following qualifications would be beneficial in this role:
* Experience in healthcare or a related field.
* Knowledge of Aetna or similar healthcare products.
* Certification in customer service or a related field.
**Benefits**
As a valued member of the blithequark team, you will be eligible for a range of benefits, including:
* Medical insurance coverage.
* Dental insurance coverage.
* Vision insurance coverage.
* 401(k) retirement savings plan.
* Employee Stock Purchase Plan.
* Fully-paid term life insurance.
* Short-term and long-term disability benefits.
* Well-being programs.
* Education assistance.
* Free development courses.
* CVS store discount.
* Discount programs with participating partners.
* Paid Time Off (PTO).
* Paid holidays throughout the calendar year.
**Career Growth Opportunities and Learning Benefits**
At blithequark, we are committed to helping our employees grow and develop their careers. As a Customer Service Consultant, you will have access to a range of learning and development opportunities, including:
* Ongoing training and development programs.
* Mentorship and coaching.
* Opportunities for career advancement.
* Access to a range of online learning resources.
**Work Environment and Company Culture**
As a member of the blithequark team, you will be part of a dynamic and supportive work environment. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, and we are committed to creating a workplace that is inclusive, diverse, and respectful.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
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