Join arenaflex, a leading provider of innovative solutions for homeowners, as a Customer Service Associate I (Remote) and play a vital role in making the dream of homeownership possible for our customers. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving issues, and providing support to our valued clients.
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that is dedicated to helping individuals achieve their goal of homeownership. Our purpose is simple: we believe that everyone deserves the opportunity to own a home, and we are committed to making that dream a reality. As a team member, you will be part of a collaborative and inclusive environment that values diversity, equity, and inclusion.
**Why Choose arenaflex?**
At arenaflex, we pride ourselves on our relaxed and casual work environment, which reflects our commitment to work-life balance and employee well-being. We are passionate about doing right by our customers and our employees, and we strive to create a workplace that is both supportive and challenging.
**Discover the Benefits**
As an arenaflex team member, you will enjoy a comprehensive benefits package that includes:
* Team member mortgage loan program and down payment assistance program
* Student Debt Repayment program
* Tuition reimbursement
* Paid time off and paid holidays
* Market-based health insurance for medical, dental, and vision
* Flexible spending accounts for eligible childcare expenses
* Cooper Climbers: an in-house program with built-in career advancement pathways
**In Your Typical Day, You Will:**
* Answer 40-50 inbound/outbound (dialer) calls a day
* Assist customers with payment options, escrow items, and any general mortgage information
* Discuss arenaflex customer benefits like Paperless, Mobile App, Web, and IVR
* Assist customers that are 30 days or less due on their mortgage payment
**Qualifications:**
* 6 months or more with customer service experience
* 6 months or more with call center experience
**Additional Details:**
* Hourly rate is $15.00 an hour
* Eligible for monthly bonus and incentive rewards!
* Must reside within 60 miles from office location
* Comprehensive 6-week paid virtual training – equipment is provided
* Attendance is required for the first 90 days of training is required.
* Hours of Operations: Monday - Thursday 7am – 8pm; Friday 7am - 7pm; and Saturday 8am- 12pm.
* Work schedule after training will align with these business hours
**Apply Now and Join Our Team!**
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. As a Customer Service Associate I (Remote) at arenaflex, you will have the chance to grow your career, develop new skills, and make a meaningful contribution to our mission.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
**Simple Application Process**
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!