Welcome to blithequark
Are you ready to embark on a new journey and discover a world of possibilities, both at work and during your free time? At blithequark, we offer a unique opportunity to join our team as a Customer Service Agent, where you will have the chance to travel the world, develop your skills, and become the best version of yourself. As a member of our team, you will address challenges with flexibility and grace, learn new skills, and advance your career while having the time of your life. Our company culture values work-life balance, and we encourage you to complement both your personal and professional life and hop on board for an exciting adventure.
Job Overview
The Customer Service Agent role at blithequark is an exceptional opportunity to interact with clients in a courteous, efficient, friendly, and professional manner. As a Customer Service Agent, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and effective manner. If you are passionate about delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.
Key Responsibilities
As a Customer Service Agent at blithequark, your key responsibilities will include:
- Issue, reissue, and refund passenger tickets
- Book, ticket, and confirm flight reservations
- Rebook passengers on oversold flights and during irregular operations
- Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
- Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, food, and transportation; coordinate refueling and refresh
- Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
- Operate gate reader/scanner and related responsibilities to include pre-boarding, monitoring/checking carryon bags, and exiting row criteria
- Operate jetways/bridges for purposes of boarding and deplaning passengers
- Make boarding and departure gate announcements
- Deliver domestic/international flight files
- Perform passenger service flight close-out procedures
- Accept, check, and tag passengers' bags at decision centers, full-service ticket counters, and first-class ticket counters
- Maintain the timeline of flight boarding process
- Perform customer service at the task training
- Process and complete credit card bag transactions at kiosks inside the ticket counter area and activation stations
- Assist passengers with self-service kiosk check-in and kiosk bag processing at ticket counters
- Queue lines at ticket counter kiosks and ticket counters
- Clear/confirm international documents at kiosk inside the ticket counter area and activation stations
- Accept and activate passengers' self-tagged luggage at activation stations
- Assist clients needing special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, and/or unaccompanied minors
- Perform customer service work related to handling local flights and contractor/ground handling agreements or contracts
- Have regular and predictable attendance on site, including meeting any mandatory overtime requirements
- Respond and assist during safety and/or emergency situations
- Provide connecting passengers with gate information
- Provide exceptional customer service in a professional manner and according to blithequark guidelines
- Adhere to company policies, procedures, and performance standards
- Complete job-applicable training
- Adhere to government regulations (e.g., DOT, FAA, TSA)
- Use multiple internal resources/systems, including during customer interactions
- Wear uniforms as required by company policy
Essential Qualifications
To be successful in this role, you will need to meet the following essential qualifications:
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver's license as required by local authorities
- Must satisfy FAA criminal background checks to qualify for unescorted admission to privileges to airport security identity display areas (SIDA), if applicable
- Must be able to obtain airport authority and/or US Customs security badges, if applicable
- Completion of a pre-employment drug screen, full background check, and/or fingerprinting to meet company and security requirements
- Must be legally authorized to work in the U.S.
Preferred Qualifications
While not required, the following preferred qualifications will be considered an asset:
- Working knowledge of Sabre or another Passenger Service System
- Previous face-to-face customer service experience
- Experience working in a fast-paced environment
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Service Agent, you will have access to comprehensive training programs, career advancement opportunities, and a supportive work environment that encourages learning and development. Our company culture values innovation, teamwork, and continuous improvement, and we encourage our employees to take ownership of their careers and strive for excellence.
Work Environment and Company Culture
blithequark is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our company culture is built on a foundation of respect, empathy, and open communication, and we strive to create a work environment that is welcoming, supportive, and inclusive of all employees. As a Customer Service Agent, you will be part of a talented and dedicated team that is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive hourly rate of $22 per hour, as well as a comprehensive benefits package that includes:
- Travel perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network
- Health benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well
- Wellness programs: We want you to be the best version of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need
- 401(k) program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year
- Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more
Conclusion
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Agent. At blithequark, we are committed to delivering exceptional customer experiences and making a positive impact on our customers' lives. Don't miss out on this opportunity to be part of a dynamic and inclusive workplace that values diversity, equity, and inclusion. Apply now and take the first step towards an exciting and rewarding career with blithequark!
Apply Now