At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work.
**About arenaflex**
arenaflex is a leading health care company that's dedicated to making a positive impact on people's lives. We're committed to creating a healthier world by providing innovative solutions, removing barriers to quality care, and promoting health equity. Our mission is to help people live healthier lives and make the health system work better for everyone.
**Job Summary**
We're seeking an experienced Customer Service Advocate to join our team in Roanoke, Virginia. As a Customer Service Advocate, you'll play a critical role in providing exceptional customer service to our members, resolving their inquiries, and ensuring they receive the best possible care. This is a full-time, remote position that offers the flexibility to work from anywhere within the U.S.
**Primary Responsibilities**
* Respond to and resolve member service inquiries on the first call, by identifying the topic and type of assistance the member needs, such as benefits, eligibility, prior authorizations, claims, premium payments, billing discrepancies/questions, and correspondence.
* Display empathy, compassion, and a willingness to assist others while actively listening and confidently navigating multiple systems across multiple databases while engaging with the caller.
* Guide and educate members about the fundamentals and benefits of consumer-driven health care topics, so they can select the best benefit plan options, maximize the value of their health plan benefits, and choose a quality care provider.
* Contact, schedule, and coordinate with care providers (doctor's offices and pharmacies) on behalf of the member to assist with appointment scheduling, connections with internal specialists, billing assistance, and transportation needs.
* Assist members in navigating arenaflex websites, encouraging and reassuring members to utilize self-service options.
* Document member responses and call outcomes in the appropriate systems.
* Utilize time and resources effectively to achieve performance targets centered around a positive member experience.
* Participate in continuous learning and training sessions, developing new skillsets.
* Be Coachable and Accountable; open and eager to receiving feedback.
* Effectively communicate in a virtual environment.
**Required Qualifications**
* High School Diploma / GED OR equivalent work experience
* 3+ years of customer service experience
* Experience with Microsoft office products: Microsoft Word (create correspondence), Microsoft Excel (ability to sort, filter, and create simple spreadsheets), Microsoft Outlook (email and calendar management)
* Must be 18 years of age or older
* Ability to work our normal business hours 10:30am – 7:00pm CST, Monday – Friday
**Preferred Qualifications**
* Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
* Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
**Telecommuting Requirements**
* Ability to keep all company sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
* Must live in a location that can receive a arenaflex approved high-speed internet connection or leverage an existing high-speed internet service.
**Compensation and Benefits**
* Hourly range: $16.00 – $31.44 per hour (based on education, work experience, certifications, etc.)
* Comprehensive benefits package, including medical, dental, and vision insurance
* Incentive and recognition programs
* Equity stock purchase
* 401k contribution
* Paid time off and holidays
* Opportunities for career growth and professional development
**Work Environment and Culture**
* arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion.
* We're committed to creating a workplace that's free from bias and harassment, where everyone feels valued, respected, and empowered to succeed.
* Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join us on this journey.
**How to Apply**
If you're passionate about making a difference in people's lives and want to join a dynamic and inclusive team, apply now! arenaflex is an equal employment opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.