Join blithequark: Transforming the Way We Connect Around the World
blithequark is a global leader in providing technology and communications services, revolutionizing the way people, businesses, and things connect with each other. We're a human network that spans the globe, working behind the scenes to anticipate, lead, and innovate. Our mission is to make an impact and move the world forward. If you're driven by purpose and fueled by persistence, we invite you to explore a career with us and discover the fulfillment that comes with living the #NetworkLife.
About the Role: Customer Sales and Service Representative
As a Customer Sales and Service Representative at blithequark, you'll be at the forefront of delivering exceptional customer experiences, leveraging your superior sales and customer service skills, and excitement for technology. You'll be the trusted advisor to our customers, providing them with personalized solutions, and ensuring they're connected to what matters most. With America's fastest and most reliable network as our backbone, you'll have the opportunity to make a real difference in the lives of our customers.
Key Responsibilities:
- Responding to customer inquiries and requests regarding installation, disconnection, or changes to service, ensuring timely and effective resolutions.
- Instilling confidence and loyalty in customers through thoughtful listening, and utilizing your knowledge of blithequark's products and services to effectively service and retain customers.
- Proactively identifying customer needs and offering blithequark's products and services to meet monthly sales goals, ultimately delivering an outstanding customer experience.
- Investigating and resolving customer complaints and disputes on service, billing, rates, adjustments, and policy issues in a fair and transparent manner.
- Verifying service order accuracy and completeness, making corrections or changes as needed to ensure seamless customer experiences.
- Negotiating the collection of overdue bills, demonstrating empathy and professionalism in sensitive situations.
- Working flexible hours, including evenings, weekends, holidays, and unscheduled shifts, as determined by the needs of the business.
- Managing various systems and work tools while engaging with customers on the phone, ensuring efficient and effective issue resolution.
What We're Looking For:
We're seeking a true consultative salesperson who is energized by meeting sales goals and building lasting relationships with customers. You take a deep interest in learning about your customers' business challenges and industry trends, and you're adept at navigating complex situations with ease. Your exceptional communication and empathy skills enable you to diffuse sensitive situations, and you're driven to provide outstanding customer service.
Essential Qualifications:
- Customer service skills, with the ability to communicate with detail and precision.
- Demonstrated ability to work in a fast-paced environment, juggling multiple priorities with ease.
- Strong sales acumen, with a proven track record of meeting sales goals and building customer relationships.
Preferred Qualifications:
- Related Associate Degree or 2 years of relevant experience in customer service or sales.
- Customer Service call center experience, with a proven track record of delivering exceptional customer experiences.
- Previous collections experience, with a strong understanding of negotiation and conflict resolution techniques.
- Experience with selling products and services, with a strong knowledge of sales principles and practices.
What You'll Gain:
At blithequark, you'll have the opportunity to craft your own path to greatness, whether you think in code, words, pictures, or numbers. You'll be part of a dynamic team that's transforming the way people, businesses, and things connect with each other. You'll have access to:
- Career growth opportunities, with a clear path for advancement and professional development.
- Learning benefits, including training and development programs to enhance your skills and knowledge.
- A collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging.
- Competitive compensation and benefits package, including great pay, health insurance, and retirement plans.
- A culture that celebrates diversity and promotes equality, with a commitment to creating a workplace where everyone feels valued, connected, and empowered to reach their potential.
Work Environment:
This is a remote role, allowing you to work from the comfort of your own home. However, you may be required to attend occasional in-person trainings and meetings. You'll need to live within 75 miles of the current reporting location for the life of the contract.
Why Join blithequark?
At blithequark, we're proud to be an equal opportunity employer, celebrating our employees' differences and promoting a culture of inclusion and diversity. We're committed to creating a workplace where everyone feels valued, connected, and empowered to reach their potential. If you're passionate about delivering exceptional customer experiences, and you're driven by a desire to make a real difference, we encourage you to apply for this exciting opportunity.
Don't miss this chance to join a dynamic team that's shaping the future of technology and communications. Apply now and take the first step towards a rewarding career at blithequark!
Apply Now