**Introduction**
At arenaflex, we're passionate about delivering exceptional customer experiences and fostering a culture of inclusivity and community engagement. As a leading organization in the industry, we're seeking a highly skilled and dedicated individual to join our team as a Customer & Membership Data Management Services Professional. This is a unique opportunity to make a meaningful impact, work with a talented team, and contribute to the growth and success of arenaflex.
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that's committed to providing innovative solutions and exceptional services to our customers. With a strong focus on community engagement, education, and customer satisfaction, we're dedicated to making a positive impact in the lives of our members and the communities we serve.
**Job Summary**
We're seeking a highly motivated and experienced Customer & Membership Data Management Services Professional to join our team. As a key member of our team, you'll be responsible for providing exceptional customer service, managing membership data, and ensuring the smooth operation of our membership services. This is a part-time position, with two available shifts: 4-5 hours per day, Monday to Friday, 10am-3pm, and 6 hours per day, Monday to Friday, 11:30am-6:30pm.
**Key Responsibilities**
* Provide exceptional customer service to members, parents, and community stakeholders
* Manage membership data, including registration applications, payments, and filing
* Monitor and manage the flow of pedestrian traffic entering and leaving the building, ensuring safety at all times
* Answer and route calls, respond to emails, and provide support to members and parents
* Develop and implement a positive and inclusive membership application and fee intake process
* Create and provide communication materials to parents, schools, and community members/organizations
* Type correspondence and spreadsheets, maintain accurate computer records, and generate reports
* Perform other duties as assigned by management
**Requirements**
* 21 years or older
* College or degree (Associates/BA) preferred
* Experience working with children, Boys & Girls Club experience a plus
* Education background in computer and internet systems, data entry, or other related field
* Strong technical skills, including proficiency in MS Word, Excel, and Publisher
* Strong communication skills, both verbal and written
* Ability to manage multiple tasks simultaneously
* Demonstrated ability to work with young people and parents
* Must possess necessary skills to properly instruct and guide youth
* Must be able to take initiative, be creative, resourceful, and motivated
* Ability to perform gross and fine motor activities required for typing, writing, and simple manipulations
* Visual acuity for accurate reading, typing, filing, and use of computer screen
* Ability to work at a rapid pace and handle frequent interruptions and changes in plans or deadlines
* Hearing is needed for business-related phone communications, public broadcasts, and answering incoming calls
* Ability to lift and carry 15 to 50 lbs office supplies, audio equipment, and other items needed for special events
**Preferred Qualifications**
* Bilingual Spanish a must
* Experience with web-based database management
* Familiarity with Vision Member Tracking software
* Ability to work in a fast-paced environment with multiple priorities
**Work Environment and Culture**
* Work in a dynamic and fast-paced environment with a talented team
* Collaborate with colleagues to achieve shared goals and objectives
* Participate in ongoing training and professional development opportunities
* Enjoy a comprehensive benefits package, including 401(k) and paid time off
* Work in a safe and inclusive environment that values diversity and promotes community engagement
**Compensation and Benefits**
* Competitive hourly rate: $20.00 per hour
* 25-35 hours per week
* Comprehensive benefits package, including 401(k) and paid time off
* Opportunities for professional growth and development
**How to Apply**
If you're a motivated and experienced individual who is passionate about delivering exceptional customer experiences and fostering a culture of inclusivity and community engagement, we encourage you to apply for this exciting opportunity. To apply, please click on the link below and submit your application.
**Simple Application Process**
Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon!