Introduction to Airgas and the Role
Airgas, an Air Liquide company, is a renowned U.S. supplier of industrial, medical, and specialty gases, as well as hardgoods and related products. With a strong commitment to safety, customer success, sustainability, and innovation, Airgas fosters a culture that empowers its 18,000 associates to share ideas, take initiative, and make decisions. As a subsidiary of Air Liquide, a world leader in gases, technologies, and services for Industry and Health, Airgas offers a stimulating experience with a world of learning and development opportunities. We are now seeking an experienced Customer Master Data Specialist to join our team, focusing on the creation and maintenance of all Airgas customer accounts in SAP, ensuring accuracy and efficiency in our data management processes.
Key Responsibilities
As a Customer Master Data Specialist, you will play a crucial role in managing customer data, ensuring that all information is accurate, up-to-date, and compliant with divisional policies. Your key responsibilities will include:
- Processing all internal inbound requests for new accounts and performing updates to existing accounts in accordance with divisional policies.
- Learning to use new tools and implementing more streamlined ways to accomplish tasks, contributing to process improvements and efficiency.
- Developing a strong knowledge of basic branch functions, order entry, and how Customer Master Data (CMD) affects all teams, ensuring a holistic understanding of our operations.
- Processing inbound requests for new pricing and pricing updates to existing accounts, utilizing the SAP and PROs systems, and ensuring that all pricing information is accurate and current.
- Working with Sr. CMD Specialists on branch closures, openings, mergers, and other projects that require meticulous data management and analysis.
- Communicating effectively via email when explaining issues on an account and how to fix them, providing excellent customer service and support to internal stakeholders.
- Taking on other projects or duties as assigned, demonstrating your versatility and ability to adapt to changing priorities and requirements.
Essential and Preferred Qualifications
To be successful in this role, you will need to possess the following qualifications:
- Required Education: High School Diploma/GED required, with a preference for candidates who have completed higher education in a related field.
- Required Length & Type of Experience: Previous SAP experience is preferred, with a minimum of 2 years of prior experience in an office environment with customer-facing activities, internal or external.
- Knowledge, Skills & Abilities: Strong computer skills, with intermediate proficiency in Microsoft Excel and Google Suite, as well as a demonstrated ability to utilize financial applications within SAP. You should also have attention to detail, the ability to manipulate and analyze large amounts of data, and excellent communication skills.
Preferred qualifications include experience in data management, customer service, or a related field, with a strong understanding of SAP and other data management systems. Certification in SAP or a related field is also desirable.
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Technical Skills: Proficiency in SAP, Microsoft Excel, Google Suite, and other data management systems, with the ability to learn new tools and technologies quickly.
- Analytical Skills: The ability to analyze large amounts of data, identify trends and patterns, and make informed decisions based on data analysis.
- Communication Skills: Excellent communication skills, with the ability to communicate complex information effectively to internal stakeholders and customers.
- Problem-Solving Skills: The ability to identify and resolve problems quickly, with a focus on providing excellent customer service and support.
- Time Management Skills: The ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
Career Growth Opportunities and Learning Benefits
At Airgas, we are committed to the growth and development of our associates. As a Customer Master Data Specialist, you will have access to a range of career growth opportunities and learning benefits, including:
- Professional Development: Opportunities for professional development, including training and certification programs, to help you advance your career.
- Mentorship: Mentorship programs that pair you with experienced professionals who can provide guidance and support.
- Cross-Functional Training: Opportunities for cross-functional training, allowing you to develop new skills and gain experience in different areas of the business.
- Leadership Development: Leadership development programs that help you develop the skills and competencies needed to take on leadership roles.
Work Environment and Company Culture
At Airgas, we pride ourselves on our positive and inclusive work environment, with a strong focus on safety, customer success, sustainability, and innovation. Our company culture is built on the following values:
- Safety: A commitment to safety, with a focus on creating a safe and healthy work environment for all associates.
- Customer Success: A focus on customer success, with a commitment to providing excellent customer service and support.
- Sustainability: A commitment to sustainability, with a focus on reducing our environmental impact and promoting sustainable practices.
- Innovation: A culture of innovation, with a focus on encouraging creativity, experimentation, and continuous improvement.
Compensation, Perks, and Benefits
We offer a competitive compensation package, with a range of perks and benefits, including:
- Competitive Salary: A competitive salary that reflects your skills, experience, and qualifications.
- Comprehensive Benefits Package: A comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
- Progressive Parental Leave Package: A progressive parental leave package that offers generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.
- 401k Plan: A 401k plan with company matching funds, to help you save for your future.
- Tuition Reimbursement: Tuition reimbursement programs that help you pursue higher education and advance your career.
Conclusion
If you are a motivated and detail-oriented individual with a passion for data management and customer service, we encourage you to apply for this exciting opportunity. As a Customer Master Data Specialist at Airgas, you will have the chance to work with a leading industrial gas supplier, develop your skills and competencies, and contribute to the success of our organization. Don't miss out on this opportunity to join our team and take the first step towards a rewarding new role. Apply now and start your journey with Airgas today!
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