At arenaflex, we're a team of passionate innovators dedicated to simplifying growth and streamlining operations for small businesses in the property management industry. As a Customer Implementation Pilot, you'll play a crucial role in helping our clients achieve success with our leading CRM. If you're a driven individual with a consultative approach, a passion for learning, and a knack for problem-solving, we'd love to hear from you.
**About arenaflex**
arenaflex is a high-growth, entrepreneurial company that's been bootstrapped since 2013. Our journey began with a lead generation business connecting landlords with property management companies, but we soon realized the need for an industry-specific CRM. We've since become the de-facto industry standard, and our process/workflow suite has expanded to support day-to-day operations. Our team is made up of A-players who are passionate about making a difference in the property management industry.
**The Role**
As a Customer Implementation Pilot, you'll be responsible for managing multiple client implementation projects concurrently, ensuring a high level of customer satisfaction, and driving product adoption. Your primary goal will be to help our clients achieve success with our CRM, and you'll be expected to:
* Understand and identify the user activation point for our clients
* Demonstrate consultative skills by educating clients on property management best practices and use cases
* Manage multiple one-to-one consulting projects concurrently, with a focus on keeping 90% of projects on track
* Track customer requests and use Canny effectively to ensure the Product team has all the necessary details
* Proactively take initiative to propose extensions after successful process implementation
**A Day in the Life**
As a Customer Implementation Pilot, your day will be filled with a variety of tasks, including:
* Coaching Implementation Guides in their current roles to improve performance and prepare them for future roles
* Managing client implementation projects from start to finish
* Driving product adoption with as many clients as possible
* Taking initiative to improve the implementation process and procedures
* Creating an onboarding experience that consistently results in client success stories
* Collecting client feedback and acting on it
* Employing a highly consultative style to discover additional unmet needs that generate new work with current clients
* Providing consolidated client feedback to the Product and Sales teams
* Leading video and phone calls with clients to sell and educate
**Perks**
As a member of our team, you'll enjoy a range of benefits, including:
* Monthly Friday Free Day
* Company Holidays
* Paid Time Off (in addition to the above)
* Monthly Healthcare Allowance
* Yearly Vacation Allowance
* A fun and outcome-driven work environment with a smart, hardworking team
* Location independence
* A mission-driven company and values-based culture
**Requirements**
To succeed in this role, you'll need to:
* Embrace learning new technology
* Learn fast
* Communicate crisply
* Proactively seek solutions
* Own the outcome
* Embody emotional maturity
* Bring an optimistic "can-do" attitude
* Supply your own internet and smartphone
* Have 3+ years of experience in a customer service or implementation role
* Have B2B SaaS experience (preferred)
**What We're Looking For**
We're looking for a talented individual who is passionate about delivering exceptional customer experiences. If you're a self-starter with a consultative approach, a passion for learning, and a knack for problem-solving, we'd love to hear from you. Selected candidates will undergo written assessments and multiple interviews with different team members to ensure we find the right fit.
**How to Apply**
If you're excited about the opportunity to join our team and make a difference in the property management industry, please apply through our remote job listing on We Work Remotely.