At arenaflex, we're on a mission to empower every aging adult to live their best life through personalized, evidence-based exercise programs. As a leading healthy aging platform, we're committed to delivering engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes. We're backed by leading investors, including Rethink Impact, Andreessen Horowitz, Khosla Ventures, GingerBread Capital, Primetime Partners, and Maveron.
We're now seeking a highly motivated and empathetic Customer Experience Associate to join our Member Experience Team. As a key member of our team, you'll play a vital role in conducting high-volume outreach to new and existing members, leading to increased enrollment and program completion rates. This is a full-time remote role, and you'll report directly to our Manager of Member Experience.
**About the Role:**
As a Customer Experience Associate at arenaflex, you'll be responsible for:
* Conducting daily outreach via phone, text, and email to engage with new and existing members
* Successfully completing over 100 outbound calls per day
* Enrolling 25% or more of all connected leads
* Achieving a 25% or higher program completion rate within one week of engagement outreach
* Maintaining a customer satisfaction score of 92% or higher
**Key Skills and Qualifications:**
* 1-3 years of experience in inside sales, call center customer service, or health coaching
* Effective communication skills, with the ability to empathize and actively listen to our members
* Experience working with Customer Relationship Management (CRM) tools, such as Insightly CRM and Zendesk
* Strong organizational and attention-to-detail skills, with the ability to prioritize and handle high volumes of work
* Critical thinking skills, with the ability to quickly absorb new information and apply previous experiences to new contexts
**Preferred Qualifications:**
* Experience working directly with older adults in a senior living community, fitness instructor, patient advocate/coordinator, or a member-facing role within a digital health startup
* We welcome applicants from historically underrepresented communities, even if they don't meet all the above criteria. We're committed to building an inclusive environment that enables everyone to do their best work.
**About arenaflex:**
At arenaflex, we believe that our people are indispensable to achieving our mission. We're building an inclusive environment that enables everyone to do their best work. We deliberately hire people from all walks of life, including, but not limited to, race, gender identity, sexual orientation, and disability status. If you're motivated by our mission and eager to contribute to our team and culture, we'd love to hear from you.
**Compensation and Benefits:**
We're committed to an inclusive, consistent, and equitable approach to compensation. This role is expected to earn between $20.00-$22.00/hour, plus an annual bonus. The exact salary will depend on the relevant and transferable experience you bring to the role.
**Why Join arenaflex?**
* Be part of a mission-driven organization that's revolutionizing healthy aging
* Work in a remote environment that offers flexibility and work-life balance
* Collaborate with a diverse and inclusive team that's passionate about making a difference
* Enjoy a competitive compensation package and opportunities for growth and development
* Contribute to a company that's backed by leading investors and has a proven track record of success
**Ready to Join the arenaflex Team?**
If you're a motivated and empathetic individual who's passionate about healthy aging, we'd love to hear from you. Apply now to become a part of our Member Experience Team and help us achieve our mission to empower every aging adult to live their best life.