Experienced Customer Experience Agent for Overnight Shift – Driving User Satisfaction in Ecommerce and Livestream Shopping

Introduction to blithequark

Imagine being part of a revolutionary ecommerce platform that combines community, shopping, and entertainment to create an unparalleled user experience. At blithequark, we're not just building a marketplace – we're crafting a future where live auctions, fashion, beauty, electronics, and unique collectibles come together in a seamless and engaging way. As the largest livestream shopping platform in North America and Europe, we're committed to our values and operate as a remote co-located team out of hubs within the US, UK, Ireland, Poland, and Germany. Our mission is to innovate and grow, and we're looking for forward-thinking problem solvers like you to join our journey.

About the Role

The Customer Experience team at blithequark is dedicated to delivering the best possible user experience through process improvement, order management, and problem-solving. As a Customer Experience Agent, you will be the backbone of our customer-centric approach, ensuring that every user has a positive and memorable experience with our platform. Your primary goal will be to resolve customer issues efficiently, provide timely support, and drive positive outcomes for our users.

Key Responsibilities:

• Interact with buyers and sellers, adopting a customer-first attitude to ensure a positive experience for all users.
• Resolve customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner.
• Become an expert in blithequark's product, processes, and systems to drive positive outcomes for our users and identify areas for improvement.
• Collaborate with other departments to troubleshoot, research, and resolve open questions, ensuring seamless communication and effective problem-solving.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience, contributing to the continuous improvement of our processes and systems.

About You

We're looking for individuals who thrive in fast-paced environments, have a growth mindset, and are passionate about delivering exceptional customer experiences. If you're a hungry and ambitious individual looking to jumpstart your career, you'll fit right in at blithequark. We value low ego, a willingness to learn, and a proactive approach to problem-solving and process improvement.

Essential Qualifications:

• Open to working overnight shifts from 10pm - 7:00am PST, with weekend availability required.
• 2+ years of support experience handling email and/or chat services, with a strong customer service mentality and passion for reaching the best possible outcome.
• Understanding of ecommerce and marketplace operations, with experience working with customer-facing systems like Zendesk, Kustomer, or Intercom.
• Bachelor's degree or college experience preferred, with previous startup experience being a plus.
• Knowledge of collectibles is a desirable asset, but not required.

Preferred Qualifications:

• Previous experience working in a fast-paced, dynamic environment, with a proven track record of delivering high-quality customer support.
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• A passion for innovation and growth, with a willingness to learn and adapt to new technologies and processes.

Career Growth and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop their skills. As a Customer Experience Agent, you'll have access to ongoing training and development opportunities, including workshops, webinars, and mentorship programs. You'll also have the chance to work with a talented and diverse team of professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

Our company culture is built on values of innovation, collaboration, and customer obsession. We believe in creating a work environment that is inclusive, supportive, and empowering, where everyone has the opportunity to thrive and grow. As a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany, and we're committed to fostering a sense of community and connection among our team members.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a hourly rate of $24.04/hour to $28.85/hour, plus benefits and equity. Our benefits package includes:

• Flexible Time off Policy and holiday pay for working company-wide holidays.
• Health Insurance options, including Medical, Dental, and Vision.
• Work From Home Support, including a home office setup allowance and monthly allowance for cell phone and internet.
• Care benefits, including monthly allowance on both food and wellness, and annual allowance towards childcare.
• Lifetime benefit for family planning, such as adoption or fertility expenses.
• Retirement benefits, including 401k offering for Traditional and Roth accounts in the US, and Pension plans internationally.
• Monthly allowance to dogfood the app, and parental leave, including 16 weeks of paid parental leave + one month gradual return to work.

Conclusion

If you're a motivated and customer-obsessed individual looking to join a fast-paced and innovative ecommerce platform, we want to hear from you. As a Customer Experience Agent at blithequark, you'll have the opportunity to make a real impact on our users' experiences, work with a talented and diverse team, and grow your career in a dynamic and supportive environment. Apply now to join our team and be part of shaping the future of ecommerce and livestream shopping.

Equal Opportunity Employer

blithequark is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

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