Unlock Your Potential with a Leading Technology Company
Workwarp is excited to announce an immediate hiring opportunity for a seasoned Customer Engineer Manager to join Google's Cloud Customer Support team. As a key member of this team, you will play a vital role in driving business growth, fostering strong customer relationships, and shaping the future of cloud technology.
About Google Cloud and the Role
Google Cloud is revolutionizing the way businesses operate by providing a robust, secure, and scalable cloud infrastructure. As a Customer Engineer Manager, you will be at the forefront of this innovation, working closely with customers, sales teams, and product experts to deliver exceptional support and drive adoption of Google Cloud solutions.
Key Responsibilities
- Collaborate with Sales and Client Engineering (CE) leadership to determine staffing levels, design work orders, and lead interview panels to fill open positions.
- Assess the CE team's go-to-market readiness, identify gaps in CE preparedness, and develop plans to ensure the team is adequately trained and equipped to support annualized business objectives.
- Work with Google Desk Outreach team leadership to identify, qualify, and prioritize business opportunities.
- Participate in strategic accounts as executive sponsor, building relationships across customer regions.
- Collaborate with Business Account, Customer Service, Product Management, Client Solutions, and Design teams to resolve product issues impacting pre- and post-sales customer satisfaction.
Essential Qualifications
To succeed in this role, you will need:
- A four-year college education in Software Engineering, a related field, or equivalent practical experience.
- A minimum of 4 years of experience as a technical sales engineer lead in a SaaS or cloud environment, or a customer-facing role.
- Experience driving Customer Design and managing design teams.
- Strong leadership and collaboration skills, with the ability to work across multiple stakeholders.
Preferred Qualifications
To stand out as an ideal candidate, you will have:
- An MBA or Graduate degree in Software Engineering or a related field.
- Experience serving as a pre-sales, field engineering leader, or customer-facing field engineer.
- Knowledge of PaaS, SaaS, IaaS, public cloud, and related technical concepts.
- The ability to occasionally work across different time zones.
What We Offer
As a Customer Engineer Manager with Google Cloud Customer Support, you will enjoy:
- A competitive salary ranging from $25-$35 per hour.
- A dynamic and supportive work environment that fosters growth and innovation.
- Opportunities for career advancement and professional development.
- A flexible remote work arrangement that allows you to work from the comfort of your own home.
- A chance to be part of a pioneering team shaping the future of cloud technology.
Company Culture and Work Environment
At Workwarp, we pride ourselves on creating a culture that values innovation, teamwork, and customer satisfaction. As a remote company, we offer a flexible work environment that allows our team members to work from anywhere, at any time, as long as they have a stable internet connection.
Our company culture is built around the following core values:
- Innovation: We encourage our team members to think outside the box and come up with creative solutions to complex problems.
- Teamwork: We believe in the power of collaboration and teamwork. Our team members work closely together to achieve common goals.
- Customer Satisfaction: We are committed to delivering exceptional customer service and support. Our team members are passionate about helping customers achieve their goals.
Career Growth Opportunities and Learning Benefits
As a Customer Engineer Manager with Google Cloud Customer Support, you will have access to a range of career growth opportunities and learning benefits, including:
- Training and development programs to enhance your technical and leadership skills.
- Opportunities to work on high-visibility projects and collaborate with cross-functional teams.
- A chance to participate in industry conferences and events to stay up-to-date with the latest trends and technologies.
- Mentorship and coaching from experienced leaders and experts in the field.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes a competitive salary, benefits, and perks. While the specifics of our compensation package are not detailed here, we can assure you that we offer a rewarding and competitive total rewards package that reflects our commitment to attracting and retaining top talent.
Ready to Take the Next Step?
If you're a motivated and experienced professional looking for a challenging and rewarding role, we want to hear from you. Apply now to join our team as a Customer Engineer Manager and be part of shaping the future of cloud technology.
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Don't miss this opportunity to join a pioneering team and take your career to the next level.
Apply Now